Key Account Manager — End-to-End Client Success

Mohsyn; Islamabad; Hybrid; PKR 1,200,000 - 2,000,000; Full time

Job summary

Mohsyn is seeking a dedicated Key Account Manager to own the complete client journey for a portfolio of families in Pakistan. You will ensure on-time, high-quality services, maintain deep knowledge of each family’s needs, and build trusted relationships with overseas relatives and local beneficiaries.

In this role you will monitor delivery, coordinate with clinical and field teams, and proactively address issues before clients notice.

Responsibilities

• Actively monitor the quality and completion of services across your assigned client portfolio.
• Verify that doctor visits, physiotherapy sessions, psychology sessions, lab coordination, medication delivery, emergency response, field visits, and other services happen as committed.
• Identify delays, service gaps, and quality concerns and intervene before the client raises them.
• Follow up with Medical, Operations, Field Support Officers, City Operations, vendors, and other teams until actions are resolved.
• Review recurring service issues and identify underlying causes rather than treating symptoms.
• Own the complete lifecycle of onboarding, ongoing service delivery, renewals, and offboarding for your accounts.

Job description

Mohsyn is seeking a dedicated Key Account Manager to own the complete client journey for a portfolio of families in Pakistan. You will ensure on-time, high-quality services, maintain deep knowledge of each family’s needs, and build trusted relationships with overseas relatives and local beneficiaries.

In this role you will monitor delivery, coordinate with clinical and field teams, and proactively address issues before clients notice.