Client Success Manager

Markesta; Pakistan; Remote; PKR 3,428,000 - 4,105,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Commission-based compensation

Job summary

Markesta is hiring for a retention-focused Client Success role. You will own a book of up to 25 real estate clients, ensuring they stay satisfied and pay on time each month. This is a remote position based in Pakistan, with commission on top of the monthly base.

You’ll conduct onboarding, maintain proactive communication, and escalate issues to the COO when needed. The role rewards strong relationship building and reliable follow-through.

Qualifications

• 2 to 3+ years in client relations or a similar role.
• Strong communication skills with ability to handle difficult conversations.
• Excellent follow-up and organizational skills.
• Comfort with WhatsApp as a professional channel.
• Experience in real estate, digital marketing, or agency environments is a plus.
• Strong knowledge of the Pakistani real estate market.

Responsibilities

• Onboard new clients within 24 hours of handover and gather assets for setup.
• Own ongoing relationships with up to 25 clients, monitor progress and address concerns.
• Collect upfront monthly payments from retained clients on Day 1 of each month.
• Communicate campaign performance updates clearly to clients.
• Identify dissatisfied clients early and escalate to the COO with retention plan.
• Manage dedicated client WhatsApp groups with prompt, professional replies.
• Record all client calls for quality standards and review.
• Sign in daily and submit end-of-day reports detailing interactions and actions.
• Maintain maximum of 25 clients; prioritize relationship quality over volume.

Skills

Client relations

Communication skills

Follow-up discipline

WhatsApp proficiency

Accountability

Real estate / digital marketing knowl

Job description

SALARY Up to PKR 337,500/month (Basic + Commission)

LOCATION Remote - Pakistan

WORKING DAYS Monday - Friday (Saturday if weekly target isn't met)

WORKING HOURS 10:00 AM - 7:00 PM PKT

EXPERIENCE 2–3+ years

MAX CLIENT LOAD 25 clients

REPORTS TO COO

PROBATION PERIOD 3 months

About Markesta

Markesta is a digital marketing partner built for real estate companies worldwide. We handle the full pipeline: acquisition, qualification, and retention, through paid ads (Meta, Google, TikTok), local SEO, high-converting websites, content, AI-powered lead qualification, and CRM and follow-up systems built around each client's pipeline. We work with agencies, brokers, and developers across markets, helping them turn ad spend into serious, ready-to-talk buyers and investors.

About the Role

This isn't a customer support role, it's a retention role. You'll own a book of up to 25 real estate clients, keep them happy, and collect their payment on Day 1 of every month. Client retention is the backbone of the business: every client that stays is recurring revenue, every client that leaves is a direct loss for the company and for you.

Your pay is basic + commission, and your commission is tied directly to how many clients you retain and collect from each month. The more clients you keep and collect payment from, the more you earn.

This role isn't for someone looking to coast. It's for someone genuinely skilled at building relationships, following through consistently, and making clients feel that leaving would be a mistake.

What You'll Do

• Conduct onboarding calls with every newly assigned client within 24 hours of handover: collect all required assets including ad account access, property details, branding materials, photos, and videos, and pass them to the campaign team for setup
• Own the full ongoing relationship with every client in your book: check in regularly, address concerns before they become complaints, update clients on campaign progress, and make sure every client feels informed, valued, and confident in the service
• Collect upfront monthly service payments from your retained client book on Day 1 of each month. This is the single most important task in the role, it's non-negotiable and must be completed without delay or exception
• Communicate campaign performance updates to clients clearly and honestly. You're the bridge between the campaign team and the client, and you need to translate technical results into language that means something to a real estate business owner
• Identify clients showing early signs of dissatisfaction or disengagement and elevate immediately to the COO with a clear description of the concern and your proposed retention plan
• Manage a dedicated WhatsApp group for every client in your book: respond promptly, maintain a professional tone at all times, and never leave a client message unread for more than a few hours during working hours
• Record all client calls using OBS Studio and WhatsApp Web, every call, without exception. Recordings are reviewed regularly as part of quality standards
• Sign in formally at the start of each working day and submit a detailed end‑of‑day report covering every client interaction, any concerns raised, and all actions taken or pending. This discipline is mandatory
• Manage a maximum of 25 clients at a time. Quality of relationship is the metric, not volume

Requirements

• 2 to 3+ years of experience in client relations, account management, customer success, or a similar client‑facing role. You need to already know how to manage a difficult conversation and keep a relationship intact under pressure
• Exceptional communication skills. You'll regularly have difficult conversations with clients who are unhappy or uncertain, and you need to handle those moments with calm, professionalism, and genuine empathy
• Strong follow-up discipline and organisational ability. You're managing multiple relationships at once and nothing can slip, if a client raised a concern last Tuesday, you need to follow through without being reminded
• Completely comfortable with WhatsApp as a professional communication tool: fast response times, clear written communication, and the ability to maintain a professional presence across multiple group chats at once
• Honest, reliable, and deeply accountable. Clients will trust you with their business relationship, and that trust must be earned and maintained every single month
• Experience in real estate, digital marketing, or agency environments is a meaningful advantage, understanding how a real estate agency owner thinks will make you far more effective in this role
• Strong knowledge of the Pakistani real estate market and the ability to build genuine rapport with agency owners, brokers, partners, and developers
• A working laptop and a stable, good internet connection

What We Offer

• Up to PKR 337,500/month (basic + commission) at 25 retained clients. The stronger your retention and collections, the higher your earnings within this maximum
• Fully remote role, work from anywhere in Pakistan
• Deep, practical expertise in client relationship management inside a high-performance, results-driven environment
• A clear growth path to Senior Client Success Manager, and eventually Client Success Team Lead, as Markesta scales
• The satisfaction of being the most important person in the company to your clients, the one they trust, rely on, and call first

Important

This role isn't suitable for someone who wants to coast on a fixed paycheck. Your commission is determined by client retention and collection results. The stronger your retention, the higher your monthly earnings.