Strategic Customer Success Manager — Growth & Onboarding

Creativechaos; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

CoCountant is seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with clients, ensuring they maximize the value of our solutions. This role blends account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention.

You will own client relationships, drive revenue growth, oversee service delivery, and guide customers through onboarding and the broader customer journey.

Qualifications

• Bachelor's degree in Finance/Accounting/Business Management.
• 5+ years in Customer Success or related roles.
• Strong technical aptitude to explain complex software.
• Experience with CRM and customer success platforms.
• Excellent communication and interpersonal skills.
• Familiarity with SaaS, APIs, and integrations.
• Ability to train and present to technical and non-technical audiences.

Responsibilities

• Own relationships with assigned client accounts and conduct regular reviews.
• Identify upsell/cross-sell opportunities and drive account growth.
• Monitor service delivery, escalate issues, and ensure timely resolutions.
• Support onboarding and guide clients through tools and workflows.
• Maintain accurate CRM records and update deals and activities.
• Collaborate with accounting, finance, and operations teams.

Skills

Customer relationship management

Communication skills

Problem-solving

Technical aptitude

CRM platforms (HubSpot, Gainsight)

Education

Bachelor's degree in Finance/Accounting/Business Management

Tools

HubSpot

Gainsight

Job description

CoCountant is seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with clients, ensuring they maximize the value of our solutions. This role blends account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention.

You will own client relationships, drive revenue growth, oversee service delivery, and guide customers through onboarding and the broader customer journey.