Client Success Associate - Visible Alpha Platforms

spgi; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Job summary

S&P Global Market Intelligence is seeking a Client Support professional to become a domain, product, and workflow expert for Visible Alpha and Capital IQ Pro platforms. You will investigate data and application logic issues and communicate with internal and external stakeholders to ensure timely resolution.

You will create knowledge-base articles, provide feedback to product and development teams, and support a collaborative, high-performing environment while working from the office at least two

Qualifications

• Understanding of Global Financial Markets and company's financial statements.
• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
• Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office.

Responsibilities

• Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic.
• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
• Create and maintain articles for our internal knowledge base.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Financial markets knowledge

Communication skills

Analytical problem-solving

In-person interview requirement

Education

Master's degree in Business or Finance

Job description

S&P Global Market Intelligence is seeking a Client Support professional to become a domain, product, and workflow expert for Visible Alpha and Capital IQ Pro platforms. You will investigate data and application logic issues and communicate with internal and external stakeholders to ensure timely resolution.

You will create knowledge-base articles, provide feedback to product and development teams, and support a collaborative, high-performing environment while working from the office at least two