Associate, Visible Alpha Client Support

S&P Global, Inc.; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health care

Flexible time off

Learning & development

Retirement planning

Family perks

Employee discounts

Job summary

S&P Global is seeking a motivated Client Support professional for the Visible Alpha and Capital IQ Pro platforms in Islamabad. You will become a domain, product, and workflow expert, resolving data and application issues and communicating with internal and external stakeholders.

The role requires collaboration across Revenue, Product Management, Technology, and Content teams, with opportunities to contribute to knowledge bases and product feedback.

Qualifications

• Understanding of global financial markets and company financial statements.
• Excellent interpersonal and written/verbal communication across audiences.
• Strong analytical and troubleshooting skills with ability to multi-task in high-pressure environments.

Responsibilities

• Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic.
• Communicate effectively with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
• Create and maintain articles for our internal knowledge base.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Global Financial Markets understanding

Interpersonal communication

Analytical troubleshooting

In-person interview readiness

Education

Master’s Degree in Business or Finance

Job description

About the Role

Grade Level (for internal use): 07 The Team: The Visible Alpha Client Support team is a rapidly growing global team dedicated to providing support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms.

Team members gain in-depth industry knowledge, interpret research reports and models, and develop critical technical skills.

This role involves extensive collaboration with various internal teams across functional areas such as Revenue, Product Management, Technology, and Content.

We are seeking high achievers who are passionate about client services and eager to develop their careers within a dynamic, high-performing, and multicultural environment, demonstrating exceptional learning agility, creativity, and problem-solving capabilities.

This position offers a unique opportunity to contribute to S&P Global's mission as a leading provider of analytical information to the world's financial markets.

Responsibilities and Impact

• Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic.


• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.


• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.


• Create and maintain articles for our internal knowledge base.


• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.


• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For

Basic Required Qualifications

• Understanding of Global Financial Markets and company's financial statements.


• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.


• Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.


• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications

• Master’s Degree in Business or Finance is preferred.


• A strong team player, enthusiastic about building new relationships and contributing proactively beyond direct day-to-day tasks, demonstrating a commitment to team and shared goals.


• Proven ability to work on own initiative, capable of clarifying priorities where unclear and adapting effectively as team objectives shift.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in.

We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• We take care of you, so you can take care of business.


• We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.


• Health & Wellness: Health care coverage designed for the mind and body.


• Flexible Downtime: Generous time off helps keep you energized for your time on.


• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.


• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.


• Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.


• For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.

Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent.

By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world's leading organizations to unlock opportunities, solve challenges, and plan for tomorrow - today.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal