Associate, Client Support (NFC)

spgi; Islamabad; On-site; PKR 1,339,000 - 2,009,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Job summary

S&P Global Market Intelligence in Islamabad is seeking a Client Services associate to support users of the Capital IQ Pro Platform. You will handle diagnostic conversations, drive product usage, and collaborate with Sales, Content, Product, News and Technical Support.

This is a day shift role with potential night/weekend rotations. You will train clients and new associates, conduct product demos, and provide exceptional service to clients across Financial Services.

Qualifications

• Fresher or up to 6 months of customer support experience.
• Strong leadership and teamwork skills.
• Excellent communication skills.
• Willing to learn multiple industries.
• Open to working in different shifts.

Responsibilities

• Assist market leaders and decision-makers across the Financial Services industry.
• Grow and improve your skills by supporting enterprise level products and new technologies.
• Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting.
• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments.
• Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month.
• Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge.
• Conduct product demos or webcasts for clients.

Skills

Customer support

Leadership

Teamwork

Communication

Willingness to learn

Shift flexibility

Job description

About the Role:

Grade Level (for internal use): 07

Work Shift: This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in weekend rotation lasting from 1 to 2 months.

Training: Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining.

The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.

Impact and Responsibilities:

• Assist market leaders and decision-makers across the Financial Services industry
• Grow and improve your skills by supporting enterprise level products and new technologies
• Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
• Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
• Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
• Conduct product demos or webcasts for clients

Required Qualification:

• Fresher or up to 6 months of customer support experience
• Strong leadership and teamwork skills
• Excellent Communication skills
• Willing to learn multiple industries
• Open to working in different shifts

Preferred Qualifications:

• Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
• An ability to resolve problems, manage time, and organize well are essential required skills
• Strong financial knowledge or knowledge of the global economy

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big di