Associate, Visible Alpha Client Support

spgi; Islamabad; On-site; PKR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Job summary

S&P Global Market Intelligence is seeking a Client Support professional to become a domain, product, and workflow expert for Visible Alpha and Capital IQ Pro platforms. You will investigate data and application logic issues and communicate with internal and external stakeholders to ensure timely resolution.

You will create knowledge-base articles, provide feedback to product and development teams, and support a collaborative, high-performing environment while working from the office at least two

Qualifications

• Understanding of Global Financial Markets and company's financial statements.
• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
• Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office.

Responsibilities

• Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic.
• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
• Create and maintain articles for our internal knowledge base.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.
• All employees are required to work from the office a minimum of 2 days per week.

Skills

Financial markets knowledge

Communication skills

Analytical problem-solving

In-person interview requirement

Education

Master's degree in Business or Finance

Job description

About the Role:

Grade Level (for internal use):

07 The Team: The Visible Alpha Client Support team is a rapidly growing global team dedicated to providing support to investment professionals on the Visible Alpha and Capital IQ Pro Platforms. Team members gain in-depth industry knowledge, interpret research reports and models, and develop critical technical skills. This role involves extensive collaboration with various internal teams across functional areas such as Revenue, Product Management, Technology, and Content. We are seeking high achievers who are passionate about client services and eager to develop their careers within a dynamic, high-performing, and multicultural environment, demonstrating exceptional learning agility, creativity, and problem-solving capabilities. This position offers a unique opportunity to contribute to S&P Global's mission as a leading provider of analytical information to the world's financial markets.

Responsibilities and Impact:

• Become a domain, product, and workflow expert, enabling deep investigation and resolution of issues related to data and application logic.
• Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.
• Escalate product, technical, and data issues to relevant departments with sufficient information in a timely manner.
• Create and maintain articles for our internal knowledge base.
• Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.
• All employees are required to work from the office a minimum of 2 days per week.

What We're Looking For:

Basic Required Qualifications:

• Understanding of Global Financial Markets and company's financial statements.
• Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
• Strong analytical and troubleshooting skills - you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure environments.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• Master's Degree in Business or Finance is preferred.
• A strong team player, enthusiastic about building new relationships and contributing proactively beyond direct day-to-day tasks, demonstrating a commitment to team and shared goals.
• Proven ability to work on own initiative, capable of clarifying priorities where unclear and adapting effectively as team objectives shift.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a