Associate, Client Support (NFC)

S&P Global, Inc.; Islamabad; On-site; PKR 1,674,000 - 2,344,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Job summary

S&P Global Market Intelligence in Islamabad invites an Associate for Client Operations in the TMT domain to join a global team and deliver critical research to diverse clients.

You will expand industry knowledge, test products, build Excel models, and collaborate with cross-functional teams to improve usage and outcomes for clients worldwide.

Qualifications

• Excellent critical thinking and problem solving abilities.
• Must be proactive and capable of multitasking effectively.
• Exceptional communication and interpersonal skills.
• Possesses strong attention to detail and can independently conduct due diligence for research.

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products
• Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry
• Effective Workflow Management including: Logging and tracking information in the appropriate systems in an accurate and timely manner
• Advanced cases are passed to other departments following procedures
• Chip into operational efficiency by applying the Lean principles to the day-to-day job
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Record and deliver persona/workflow-based client training with adequate support and oversight
• Participates in user acceptance testing efforts within areas of focus to ensure that products meet the highest standard for client experience
• Document different client queries for product associates to build a central repository of information which can be accessed by internal partners on how to best use the product

Skills

Critical thinking

Problem solving

Communication skills

Attention to detail

Team player

Adaptability

Job description

About the Role

Grade Level (for internal use): 07 The Role: Associate, (TMT), Technology, Media & Telecommunications – Client Operations The Location: Islamabad, Pakistan Work Shift: Night shift US Eastern Time. However, you should be flexible to work on any other shift depending on business needs.

The Team: The TMT Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with presence in the US, Pakistan & Philippines. Members of the team learn in-depth TMT industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and write knowledgebase articles. You will also work with different teams inside the organization across many functional areas (Account Management, Product Management, Financial Modeling, Content & Industry Research, etc).

The Impact: As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company, driving product usage and revenue. As we are in direct contact with clients and understand their needs, we also could relay client feedback to the product managers, which is valuable in shaping future platform releases.

What’s in it for you: Associates will develop industry knowledge by working with our diverse client base at various financial institutions, consultants, government organizations and universities. Improve their technical expertise with software programs such as Power platforms & Microsoft office products. Work closely with industry experts across the globe, which will help promote your development and professional growth. Be part of an organization that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities.

Responsibilities

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through e-mails, chat & phone calls
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products
• Work with senior team members on projects and develop subject matter expertise in different sectors of the TMT industry
• Effective Workflow Management including: Logging and tracking information in the appropriate systems in an accurate and timely manner
• Advanced cases are passed to other departments following procedures
• Chip into operational efficiency by applying the Lean principles to the day-to-day job
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Record and deliver persona/workflow-based client training with adequate support and oversight
• Participates in user acceptance testing efforts within areas of focus to ensure that products meet the highest standard for client experience
• Document different client queries for product associates to build a central repository of information which can be accessed by internal partners on how to best use the product

Basic Qualifications

• Excellent critical thinking and problem solving abilities
• Must be proactive and capable of multitasking effectively
• Exceptional communication and interpersonal skills
• Possesses strong attention to detail and can independently conduct due diligence for research
• Team-player mentality with strong collaboration skills
• Flexible to changes in a dynamic environment
• Provide and accept constructive feedback

Preferred Qualifications

• 0-2 years working experience Customer service working experience
• Knowledgeable in accounting and finance, TMT industry or the global economy

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) S&P Global enables businesses, governments, and individuals with trusted data, expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive in a rapidly changing global landscape. From helping our customers assess new investments across the capital and commodities markets to navigating the energy expansion, acceleration of artificial intelligence, and evolution of public and private markets, we enable the world’s leading organizations to unlock opportunities, solve challenges, and plan for tomorrow – today.