Client Service Executive (Two Years Minimum Experience)

ASA Technologies; Lahore; On-site; PKR 1,004,000 - 1,339,000; Full time

Benefits offered by this job

In-Patient Medical Coverage

OPD Coverage

Fuel Allowance

Mobile Phone Allowance

Paid Leaves

5-day working schedule

Job summary

ASA Technologies is seeking a Client Management Executive to join our Lahore-based team. The role focuses on managing client queries, coordinating with internal teams, and ensuring timely resolutions for a seamless client experience.

The ideal candidate has 2+ years in client or account management, excellent English communication, strong interpersonal and problem-solving abilities, and is comfortable with a 6 PM–3 AM work schedule. Addl. benefits apply.

Qualifications

• Minimum 2 years of experience in client management, account management or related role (Fintech experience is a plus).
• Bachelor degree preferred in Business/Finance or related field.
• Excellent English communications skills.
• Great interpersonal and problem solving skills.
• Strong organizational skills and attention to detail.
• Proficient in MS Office and CRM Tools.
• Customer-centric with a proactive and solution-oriented mindset.
• Willingness to work from 6 PM to 3 AM.

Responsibilities

• Manage and maintain strong relationships with existing clients.
• Handle day-to-day client inquiries, requests, and issue resolutions in a timely manner.
• Understand client needs and coordinate with internal teams to ensure effective solutions.
• Ensure client satisfaction and facilitate smooth communication across departments.
• Monitor account activities and provide regular updates and reports.
• Identify opportunities for account growth and upselling additional services.

Skills

English communication

Interpersonal skills

CRM tools

MS Office

Account management

Education

Bachelor degree in Business/Finance or related field

Tools

CRM Tools

MS Office

Job description

Our U.S.-based client, a leading company in its niche, is looking for a confident, professional, and customer-focused Client Management Executive to join its Lahore team.

The position is based near American School, Upper Mall, Lahore and offers an excellent opportunity for someone who enjoys working directly with clients, resolving their concerns, and coordinating with internal teams to ensure a seamless client experience.

About the Role

This is not a conventional call-center position. The successful candidate will be responsible for managing client queries, understanding their requirements, resolving issues, and coordinating with relevant departments to ensure timely and effective solutions.

The ideal candidate should have excellent communication skills, professional English, strong interpersonal abilities, and the confidence to deal with clients in a mature and efficient manner.

Key Responsibilities

• Manage and maintain strong relaationships with existing clients.
• Handle day-to-day client inquiries, requests, and issue a resolution in a timely manner
• Understand client needs and coordinate with internal teams to ensure effective solutions
• Ensure client satisfaction and facilitate smooth communication across departments
• Monitor account activities and provide regular updates and reports
• Identify opportunities for account growth and upselling additional services

Requirements

• Minimum 2 years of experience in client management, account management or related role (Fintech experience is a plus).
• Bachelor degree preferaably in Business/Finance or related field
• Excellent English communications skills
• Great interpersonal and problem solving skills
• Storng Organization skills and attention to detail
• Proficient in MS Office and CRM Tools
• Customer-Centric with a proactive and solution-oriented mindset
• Willingness to work from 6 PM to 3 AM

Compensation & Benefits

• Gross Salary: PKR 90,000 – 120,000[ul data=1]
• Salary will depend upon experience, skill set, and performance during the interview process.

In-Patient Medical CoverageOPD CoverageFuel AllowanceMobile Phone AllowancePaid Leaves5-day working scheduleVery congenial and professional working environmentExcellent opportunity for professional growth and career development

Why Join?

This is an excellent opportunity for a professional who wants to move beyond traditional call-center roles and build a career in Client Services and Client Relationship Management with a reputed Organization.