On-Site - Lahore

ClickUp USA; Lahore; On-site; PKR 1,200,000 - 2,400,000; Full time

Job summary

ClickUp USA is seeking an Account Executive / Client Success Manager to oversee post-sales relationships, onboarding, and ongoing value delivery for a portfolio of clients. You will serve as the primary contact, understand client goals, and coordinate with internal teams to ensure ongoing success.

This role focuses on driving retention, identifying growth opportunities, and delivering a seamless customer experience across diverse accounts.

Qualifications

• 2–4 years of experience in Client Success or Account Management.
• Bachelor’s degree in Marketing, Business Administration, or related field.
• Proven experience managing client relationships post-sale.
• Strong communication, presentation, and interpersonal skills.
• Experience with software development, digital services, or B2B environments.
• Familiarity with CRM tools and account management processes.
• Ability to build trust and maintain long-term client partnerships.
• Able to manage multiple client accounts simultaneously.
• Strong problem-solving and conflict-resolution abilities.
• Excellent organizational and stakeholder management skills.
• Ability to collaborate with Sales, Delivery, and Leadership teams.

Responsibilities

• Manage the end-to-end client onboarding process and ensure a smooth transition from Sales to Delivery.
• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Understand client goals, challenges, and business requirements to ensure ongoing success.
• Monitor client satisfaction and proactively address concerns or issues.
• Drive client retention by delivering a positive customer experience and maintaining regular communication.
• Identify upselling and cross-selling opportunities within existing accounts.
• Coordinate with internal teams to ensure timely delivery of services and resolution of client requests.
• Conduct regular account reviews and business check-ins with clients.
• Maintain accurate records of client interactions, account activities, and opportunities.
• Track account health and provide updates on client status and growth opportunities.

Skills

Communication

Presentation

Interpersonal skills

Relationship building

Stakeholder management

Multi-account handling

Education

Bachelor's degree in Marketing

Bachelor's degree in Business Administration

Tools

CRM systems

Job description

Accounts Executive/Client Success Manager

We are looking for a proactive and client-focused Account Executive / Client Success Manager to manage client relationships, ensure successful onboarding, drive client retention, and identify growth opportunities within existing accounts.

The ideal candidate will serve as the primary point of contact for clients after the sales process, ensuring a seamless customer experience while building long-term partnerships and maximizing client satisfaction.

Key Responsibilities

• Manage the end-to-end client onboarding process and ensure a smooth transition from Sales to Delivery.
• Build and maintain strong relationships with clients, acting as their primary point of contact.
• Understand client goals, challenges, and business requirements to ensure ongoing success.
• Monitor client satisfaction and proactively address concerns or issues.
• Drive client retention by delivering a positive customer experience and maintaining regular communication.
• Identify upselling and cross-selling opportunities within existing accounts.
• Coordinate with internal teams to ensure timely delivery of services and resolution of client requests.
• Conduct regular account reviews and business check-ins with clients.
• Maintain accurate records of client interactions, account activities, and opportunities.
• Track account health and provide updates on client status and growth opportunities.

Required Experience & Skills

• 2–4 years of experience in Client Success, Account Management, Customer Success, Client Services, or a similar client-facing role.
• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience managing client relationships and post-sales engagement.
• Strong communication, presentation, and interpersonal skills.
• Experience working in a software development, digital services, IT consulting, or B2B services environment.
• Familiarity with CRM systems and account management tools.
• Experience identifying and managing upselling or account growth opportunities.
• Ability to build trust and maintain long‑term client relationships.
• Experience handling multiple client accounts simultaneously.
• Strong problem-solving and conflict‑resolution abilities.
• Excellent organizational and stakeholder management skills.
• Ability to work collaboratively with Sales, Delivery, and Leadership teams.
• Note: Kindly mention the word “Search” while applying for this position.

Why Join Us?

• Be part of a fast‑growing, innovation‑driven software company.
• Work in a collaborative environment with access to cross‑functional teams.
• Opportunity to work on diverse projects and engage with international clients.
• Competitive compensation and performance‑based incentives.
• Continuous learning and professional development opportunities.
• Supportive leadership and a strong team culture that values your ideas and contributions.