Client Relationship Executive

Perpetual Beacon; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Perpetual Beacon is seeking a Client Relationship Executive to manage US healthcare clients from our Lahore office. The role emphasizes building long-term partnerships, coordinating with cross-functional teams, and delivering exceptional client experiences throughout the engagement lifecycle.

Responsibilities include regular client meetings, issue tracking, renewals, and growth opportunities, with strict on-site presence and alignment to US business hours.

Qualifications

• Excellent verbal and written English communication.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Experience supporting US-based healthcare organizations, RCM, credentialing, scheduling, prior authorization, or healthcare admin services is highly preferred.

Responsibilities

• Serve as the primary relationship manager for assigned healthcare clients.
• Develop understanding of client goals, challenges, and priorities.
• Build trusted relationships with physicians, practice managers, administrators, and executives.
• Coordinate with cross-functional teams to ensure timely completion of client requests.
• Monitor issues, follow up, and ensure commitments are fulfilled on time.
• Conduct regular client meetings, prepare agendas, summaries, and action items.
• Maintain records of communications, deliverables, and follow-up activities.
• Track client satisfaction and identify opportunities to improve service quality.
• Identify opportunities for account growth and long-term partnership development.
• Escalate critical issues with professionalism and ownership.
• Prepare client reports and executive summaries as required.

Skills

Exceptional English communication

Relationship-building

Client service

Follow-up & organization

Time management

Multiclient management

Problem-solving & conflict resolution

US healthcare experience

MS Office & CRM proficiency

Team collaboration & ownership

Night shift readiness

On-site Lahore

Education

Bachelor's degree in Business Administration / Management / Marketing / Healthcare Admin / Communications

Certifications in Client Success / Customer Service / PM / Sales / Healthcare Admin

Tools

Microsoft Office

CRM systems

Job description

Client Relationship Executive

Company Description

Perpetual Beacon is a strategic advisory and operational transformation firm that supports organizations navigating complexity, growth, and change. The company partners with leadership teams to design resilient operating models, modernize workflows, and build the discipline needed for scalable execution.

Working at the intersection of strategy, operations, technology, and organizational performance, Perpetual Beacon helps businesses move from fragmented processes to integrated systems built for long-term success. With a focus on clarity, structure, and accountability, the firm optimizes administrative and operational functions, enhances performance, and implements systems that support sustainable growth.

Perpetual Beacon is committed to disciplined execution and enduring leadership, acting as a steady partner for organizations operating in dynamic and demanding environments.

Role Description

Perpetual Beacon is seeking a full-time Client Relationship Executive to join our team in Lahore. This is a strictly on-site position responsible for building and maintaining strong relationships with our U.S.-based healthcare clients while ensuring an exceptional client experience throughout the engagement lifecycle.

Our clients primarily include physician practices, behavioral health organizations, medical groups, clinics, ambulatory care providers, and other healthcare organizations. The Client Relationship Executive serves as the primary point of contact for assigned accounts, ensuring client needs are understood, communicated internally, and resolved promptly.

The successful candidate will coordinate closely with operations, revenue cycle management (RCM), credentialing, scheduling, prior authorization, compliance, technology, and leadership teams to ensure timely execution of client requests and consistent delivery of high-quality services.

Responsibilities include conducting regular client meetings, tracking action items, providing progress updates, managing escalations, monitoring client satisfaction, identifying opportunities to strengthen relationships, supporting contract renewals and account growth, and maintaining accurate documentation of client interactions.

This role requires exceptional professionalism, outstanding communication skills, disciplined follow-up, and the ability to build long-term trust with physicians, practice administrators, office managers, and healthcare executives.

This position follows U.S. business hours and requires working permanent night shifts in Pakistan.

This is a strictly on-site role. Remote and hybrid work arrangements are not available.

Responsibilities

• Serve as the primary relationship manager for assigned healthcare clients.
• Develop a thorough understanding of each client’s operational goals, challenges, and priorities.
• Build trusted relationships with physicians, practice managers, administrators, and executive stakeholders.
• Coordinate internally with cross-functional teams to ensure timely completion of client requests.
• Monitor open issues, proactively follow up, and ensure commitments are fulfilled within agreed timelines.
• Conduct regular client meetings and prepare meeting agendas, summaries, and action items.
• Maintain accurate records of client communications, deliverables, and follow-up activities.
• Track client satisfaction and identify opportunities to improve service quality and operational efficiency.
• Identify opportunities for account growth, additional services, and long-term partnership development.
• Escalate critical issues appropriately while maintaining a high level of professionalism and ownership.
• Prepare client reports, performance updates, and executive summaries as required.

Qualifications

• Exceptional verbal and written English communication skills.
• Outstanding interpersonal, relationship-building, and client service abilities.
• Excellent follow-up, organization, and time management skills with strong attention to detail.
• Proven ability to manage multiple clients and priorities in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Ability to communicate confidently with physicians, practice administrators, office managers, and healthcare executives.
• Experience in Account Management, Client Success, Customer Success, Business Relationship Management, Healthcare Operations, or a similar client-facing role.
• Experience supporting U.S.-based healthcare organizations, Revenue Cycle Management (RCM), medical billing, credentialing, scheduling, prior authorization, or healthcare administrative services is highly preferred.
• Strong proficiency in Microsoft Office, CRM systems, and business communication platforms.
• Ability to work collaboratively with cross-functional teams while taking ownership of assigned client accounts.
• Willingness to work permanent U.S. business hours (night shift in Pakistan).
• Commitment to working strictly on-site from the Lahore office.

Education

• Bachelor's degree in Business Administration, Management, Marketing, Healthcare Administration, Communications, or a related field.
• Relevant certifications in Client Success, Customer Service, Project Management, Sales, or Healthcare Administration are an advantage.