Client Relations Specialist - On-site in Islamabad

Value Engineering Pakistan; Islamabad; On-site; PKR 600,000 - 1,000,000; Full time

Job summary

Value Engineering Pakistan in Islamabad is seeking a Client Services Representative to join our on-site team. You will be the main contact for customers, manage inquiries, and coordinate with internal teams to ensure timely resolutions and high service quality.

You will maintain CRM records and provide status updates while supporting billing queries as needed. This role emphasizes strong English communication, problem-solving, and a long-term commitment to client success within a professional

Qualifications

• Strong Client Services and Customer Service skills, with a focus on building and maintaining professional relationships.
• Effective Communication abilities, including clear verbal and written communication and active listening skills.
• Experience in supporting Customer Satisfaction initiatives, including handling feedback and resolving concerns promptly.
• Basic understanding of Finance concepts to assist with client billing, payment queries, and related documentation.
• Bachelor's degree in business, Management, Finance, or a related field.
• Proficiency in Microsoft Office and common business communication tools.
• Strong organizational skills, attention to detail, and ability to manage multiple client requests simultaneously.
• Prior experience in client-facing roles within consulting, construction, or related industries is an advantage.

Responsibilities

• Be the main contact for your customers
• Listen to problems and find real solutions
• Handle escalations and work with our team to fix them fast
• Own every issue until its solved
• Follow up with customers and keep CRM records updated
• Help us keep customers happy for the long term

Skills

Client Services

Communication

MS Office

Organization

Customer Satisfaction

Finance basics

Client-facing

Education

Bachelor's degree

Job description

Value Engineering Pakistan in Islamabad is seeking a Client Services Representative to join our on-site team. You will be the main contact for customers, manage inquiries, and coordinate with internal teams to ensure timely resolutions and high service quality.

You will maintain CRM records and provide status updates while supporting billing queries as needed. This role emphasizes strong English communication, problem-solving, and a long-term commitment to client success within a professional