Client Support Specialist — Empathetic Help, Fast

IBEX Limited; Islamabad; On-site; PKR 335,000 - 502,000; Full time

Benefits offered by this job

Transport system

Health insurance

Bonuses

Incentives

Job summary

ibex. Pakistan is seeking a Client/Customer Support Specialist in Islamabad or Rawalpindi. You will listen to concerns, answer questions, and resolve issues related to our products or services while maintaining professionalism and discretion.

The role emphasizes excellent English communication, empathy, and the ability to manage multiple priorities in a dynamic customer support environment. Fresh graduates are welcome to apply.

Qualifications

• Proven experience in customer service or a similar role.
• Excellent written and verbal communication in English.
• Candidate should be 18 years or older and have basic office tools knowledge.

Responsibilities

• Handle high volume of calls/chats and address inquiries promptly.
• Provide accurate product/service information and resolve issues.
• Record data in CRM/OMS/KBS systems while communicating with customers.
• Aim to meet KPIs like NPS, CSAT, FCR and AHT.
• Collaborate with team and other departments to ensure smooth service.

Skills

Customer service

English proficiency

Multitasking

Education

Matric or O Levels

Bachelor's degree or diploma (preferred)

Tools

CRM software

MS Excel

MS Word

Job description

ibex. Pakistan is seeking a Client/Customer Support Specialist in Islamabad or Rawalpindi. You will listen to concerns, answer questions, and resolve issues related to our products or services while maintaining professionalism and discretion.

The role emphasizes excellent English communication, empathy, and the ability to manage multiple priorities in a dynamic customer support environment. Fresh graduates are welcome to apply.