Chat Support Specialist: Help Desk & Solutions Expert

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 334,800 - 558,000; Full time

Job summary

A tech company is seeking a Customer Support Specialist to provide timely response to customer queries and assist them in utilizing platform features. The role involves updating internal databases about customer issues, training junior representatives, and gathering feedback. The ideal candidate has experience in customer support, strong communication skills, and familiarity with help desk software. This position is based in Lahore, Pakistan.

Qualifications

• Experience as a Customer Support Specialist or similar role.
• Understanding of how CRM systems work is necessary.
• Excellent communication and patience are critical.

Responsibilities

• Respond to customer queries in a timely manner.
• Update databases with technical issues and discussions.
• Follow up with customers to resolve technical issues.

Skills

Customer Support Experience

Excellent Communication Skills

Problem-solving Skills

Multi-tasking Abilities

Tools

Help Desk Software

CRM Systems

Job description

A tech company is seeking a Customer Support Specialist to provide timely response to customer queries and assist them in utilizing platform features. The role involves updating internal databases about customer issues, training junior representatives, and gathering feedback. The ideal candidate has experience in customer support, strong communication skills, and familiarity with help desk software. This position is based in Lahore, Pakistan.