Customer Support Representative (Remote Pakistan)

StaffShore Solutions LLC; Pakistan; Remote; PKR 334,800 - 558,000; Full time

Job summary

A customer support-focused company is seeking a Customer Support Representative to provide clear and dependable support for international clients. The role involves handling customer inquiries through phone, chat, and email while maintaining professionalism and accuracy. Ideal candidates will have strong English communication skills and experience with support tools. This is a full-time remote position based in Pakistan, requiring availability during U.S. business hours.

Qualifications

• Prior customer service or call center experience is a plus.
• Reliable high-speed internet and a quiet workspace are required.
• Tasks stay organized and on schedule with steady follow-through.

Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email.
• Document interactions, tickets, and updates in the client’s support system.
• Support customers across industries such as e-commerce, SaaS, services, and retail.

Skills

Excellent spoken and written English

Confident handling calls, chat, and email communication

Strong problem-solving skills

Dependable and calm under pressure

Tools

Zendesk

Freshdesk

Google Workspace

MS Office

Slack

Trello

Job description

Customer Support Representative (Remote Pakistan)

As a Customer Support Representative, you will deliver clear, patient, and dependable phone, chat, and email support for international clients. This role focuses on delivering calm, professional communication while helping customers resolve issues, find answers, and feel supported. If you enjoy problem-solving and providing attentive service, this is a strong long-term opportunity.

Key Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email
• Resolve customer inquiries with clarity, accuracy, and a positive attitude
• Document interactions, tickets, and updates in the client’s support system
• Follow established procedures and escalate issues when necessary
• Maintain product knowledge and stay updated on client guidelines
• Coordinate with internal teams or client contacts to ensure timely resolutions
• Support customers across industries such as e-commerce, SaaS, services, and retail

Qualifications

• Excellent spoken and written English
• Confident handling calls, chat, and email communication
• Experience with support tools (Zendesk, Freshdesk, Help Scout, Intercom — or similar)
• Proficient with Google Workspace, MS Office, and collaboration tools (Slack, Asana, Trello, etc.)
• Strong problem‑solving skills and attention to detail
• Dependable, calm under pressure, and able to work independently
• Prior customer service or call center experience is a plus
• Clear, calm communication comes naturally to you
• Helping customers and resolving issues feels rewarding
• You follow procedures carefully and maintain accurate documentation
• Tasks stay organized and on schedule with steady follow‑through
• You feel confident supporting international customers

Work Schedule

• Full-time, remote (Pakistan)
• Availability during U.S. business hours
• Reliable high‑speed internet and a quiet workspace are required