Call QA Specialist - HOF Global

taraki-search; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

HOF Global in Lahore is seeking a detail-oriented Call QA Specialist for an on-site full-time role. You will review inbound and outbound calls to ensure a high standard of customer service and provide constructive feedback to improve team performance.

The ideal candidate has 1–2 years in a Call QA or related role, excellent listening and analytical abilities, strong written and verbal communication, and proficiency with call monitoring systems and related software.

Qualifications

• 1–2 years of experience in a Call QA or similar role.
• Excellent listening and analytical skills.
• Strong written and verbal communication skills.
• Proficiency in using call monitoring systems and related software.
• Ability to work independently as well as part of a team.
• Detail-oriented with a focus on quality.
• Strong problem-solving skills.

Responsibilities

• Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
• Record and report findings to enhance quality and productivity.
• Collaborate with team leaders to discuss trends and areas for improvement.
• Provide feedback and training suggestions.
• Develop quality processes and procedure
• Work with management to develop quality assurance metrics and reporting.

Skills

Listening skills

Analytical skills

Communication skills

Call monitoring software

Attention to detail

Problem-solving

Teamwork

Tools

Call monitoring software

Job description

Our client HOF Global is looking for Call QA Specialist in Lahore.

Job Description

We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity. The ideal candidate will be responsible for reviewing and evaluating inbound and outbound calls to ensure a high standard of customer service is maintained. This role requires a keen ear, exceptional communication skills, and the ability to provide constructive feedback to enhance team performance.

Responsibilities

• Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
• Record and report findings to enhance quality and productivity.
• Collaborate with team leaders to discuss trends and areas for improvement.
• Provide feedback and training suggestions.
• Develop quality processes and procedure
• Work with management to develop quality assurance metrics and reporting.

Requirements

• 1-2 years of experience in a Call QA or similar role.
• Excellent listening and analytical skills.
• Strong written and verbal communication skills.
• Proficiency in using call monitoring systems and related software.
• Ability to work independently as well as part of a team.
• Detail-oriented with a focus on quality.
• Strong problem-solving skills.

This is an excellent opportunity for a motivated individual to contribute to the quality assurance team.