Quality Assurance (QA) Assistant

Primebpoandtelecommunications; Saddar; On-site; PKR 446,000 - 670,000; Full time

Benefits offered by this job

Free meals

Medical benefits

Gym membership

Leave encashment policy

Training allowance

Job summary

Prime BPO & Telecommunications is hiring a detail-oriented QA Assistant to monitor and improve the quality of customer interactions and internal processes. This on-site role is based in Rawalpindi with night shift hours.

Requirements include at least 1 year in a BPO or call center, strong attention to detail, good written and verbal communication, and proficiency in MS Office or Google Workspace (Excel/Sheets). Training and benefits are provided.

Qualifications

• Minimum 1 year of experience in a BPO or call center environment (Mandatory)
• Prior QA/quality monitoring or auditing experience preferred
• Strong attention to detail and ability to evaluate interactions objectively
• Good written and verbal communication skills

Responsibilities

• Monitor and evaluate the quality of customer interactions and internal processes
• Ensure compliance with client standards, company policies, and SLAs
• Analyze data, identify trends, and document findings clearly
• Contribute to continuous improvement initiatives within the QA function
• Handle confidential and sensitive information with integrity
• Maintain objective, fair, and consistent evaluations across interactions

Skills

Attention to detail

Communication skills

MS Office

Excel/Sheets

Time management

Tools

Google Workspace

Job description

PRIME BPO is looking for a detail oriented and confident Quality Assurance (QA) Assistant to join our growing team.

Support Staff

On-site

Job Overview

Junior

Job Timings

Any

Last Date to Apply

September 30, 2026

PRIME BPO is Hiring – Quality Assurance (QA) Assistant
On Site | Night Shift | Rawalpindi

Prime BPO & Telecommunications is a trusted BPO partner for business growth, delivering reliable support, smart solutions, and efficient services that help businesses operate smoothly and achieve sustainable success. We're looking for a detail-oriented QA Assistant to support our Quality Assurance team in monitoring, evaluating, and improving the quality of customer interactions and internal processes.

Position Title

• Quality Assurance (QA) Assistant

Job Type

• Full Time
• On Site (Office Based)
• Night Shift

Location

• Plot D-146, 6th Road, Rawalpindi
• Candidates can search "Prime BPO" on Google Maps for the exact location

Key Responsibilities

• Monitor and evaluate the quality of customer interactions and internal processes
• Ensure compliance with client standards, company policies, and service-level agreements (SLAs)
• Analyze data, identify trends, and document findings clearly
• Contribute to continuous improvement initiatives within the QA function
• Handle confidential and sensitive information with integrity
• Maintain objective, fair, and consistent evaluations across interactions
• Collaborate with teams while also managing tasks independently

Required Qualifications

• Minimum 1 Year of experience in a BPO or call center environment (Mandatory)
• Prior experience in Quality Assurance, quality monitoring, or auditing preferred
• Strong attention to detail and ability to evaluate interactions objectively
• Good written and verbal communication skills
• Proficiency in MS Office or Google Workspace, particularly Excel/Sheets
• Strong time management and organizational skills
• Quality-driven mindset with a continuous improvement focus
• Willingness to learn and adapt in a fast-paced BPO environment

Why Join PRIME BPO?

• Professional and growth oriented work environment
• Opportunity to build a long term BPO career
• Supportive management and structured processes
• Free meals, coffee, and tea – food is on the house
• Training allowance
• 12 to 16 paid leaves annually
• Medical benefits
• Gym and salon membership
• EOBI
• Leave Encashment policy

Interview Timings:

• 6:00 PM – 11:00 PM (Monday to Friday)

Interview Location:

• Plot D-146, 6th Road, Rawalpindi
• Search "Prime BPO" on Google Maps for directions

For More Information Contact:

• [phone]