Customer Support Specialist / Virtual Assistant - TJ / 1885212

Recruit AI; Lahore; On-site; PKR 335,000 - 670,000; Full time

Job summary

Hi-Tech Outsourcing in Lahore is seeking a Customer Support Specialist / Virtual Assistant to be the frontline ambassador of the customer experience. You will handle calls, emails, and live chat with professionalism, perform virtual assistant duties, manage appointments, and maintain records in CRM systems.

Fresh graduates with strong English, willingness to learn, and the ability to work independently are encouraged.

Qualifications

• Excellent English communication across multiple channels.
• Fresh graduates with strong command of English will be considered.
• Ability to work independently and learn new software and processes.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to inquiries via live chat and email, maintaining high customer satisfaction.
• Manage appointment scheduling and calendar organization for clients.

Skills

English communication

Customer service

Multitasking

Tools

CRM systems

Job description

Our client Hi-Tech Outsourcing is looking for a Customer Support Specialist / Virtual Assistant in Lahore

Join Hi-Tech Outsourcing as a Virtual Assistant / Customer Support Representative where you will be the frontline ambassador of our customer experience. In this role, you handle inbound and outbound communications through phone, email, and live chat with professionalism and care. You perform a variety of virtual assistant functions including managing appointments, maintaining records, updating CRM systems, and conducting internet research. This position demands strong attention to detail and the ability to multitask efficiently. Effective problem solving and time management skills are essential to meet campaign performance and quality standards. The ability to maintain confidentiality, follow company protocols, and display a professional attitude is paramount.

You will interact with international clients and customers regularly and must demonstrate excellent English communication skills across multiple channels. While prior experience in customer support or virtual assistance is preferred, fresh graduates with a strong command of English and a willingness to learn will be considered. You work independently, delivering exceptional service while adhering to client-specific Standard Operating Procedures. This role requires punctuality, reliability, and adaptability to work different shifts including evenings or nights where necessary. Continuous learning of new software and client workflows is expected to ensure top-tier service delivery at all times.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond promptly to customer inquiries via live chat and email, maintaining a high level of customer satisfaction.
• Manage appointment scheduling and calendar organization for clients and customers.
• Accurately update and maintain customer and client records in CRM systems, ensuring data integrity.
• Perform data entry, manage databases, and conduct internet research as needed to support customer and administrative tasks.
• Process and update customer requests, maintaining comprehensive and accurate notes for every interaction.
• Follow company and client Standard Operating Procedures precisely to ensure consistent service quality.
• Escalate complex customer issues to the appropriate internal teams for resolution.
• Prepare basic reports and spreadsheets reflecting customer activities and performance metrics.
• Maintain confidentiality of customer and company information in all interactions.
• Multitask effectively under pressure while prioritizing workload to meet deadlines and performance targets.
• Demonstrate professional telephone etiquette and strong customer service attitude during all interactions.
• Work independently with minimal supervision while adhering to assigned campaign schedules and requirements.
• Adapt to new software, platforms, and client processes as part of ongoing professional development.
• Maintain professional attendance, punctuality, and reliability in alignment with company policies.