Quality Call Auditor/Quality Assurance

ActiveKey Solutions (Pvt) Ltd; Lahore; On-site; PKR 669,600 - 892,800; Full time

Job summary

ActiveKey Solutions (Pvt) Ltd in Lahore is hiring a Quality Assurance Executive to monitor and audit calls. The candidate will need experience in Quality Call Auditing specifically in the US Healthcare sector. Responsibilities include ensuring quality standards, providing feedback, and maintaining HIPAA compliance. A graduate or master's degree and strong communication skills are required. Join a dynamic team focused on excellence and continuous improvement.

Qualifications

• Experience as a Quality Call Auditor / QA Executive.
• Background in the US Healthcare industry.
• Strong knowledge of HIPAA compliance.

Responsibilities

• Monitor and audit calls to ensure quality standards are met.
• Evaluate communication, accuracy, compliance, and customer handling.
• Provide constructive feedback and coaching for performance improvement.
• Ensure strict adherence to HIPAA and internal policies.
• Prepare QA reports and highlight process improvement opportunities.

Skills

Quality Call Auditing

HIPAA compliance

Brilliant communication skills

Analytical mindset

Education

Graduate / Master’s degree

Job description

We’re Hiring: Quality Assurance Executive | Join Our Growing Team!

Are you detail-oriented, quality-driven, and passionate about delivering excellence? We are looking for a Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain the highest service and compliance standards.

Your Role:

• Monitor and audit calls to ensure quality standards are met
• Evaluate communication, accuracy, compliance, and customer handling
• Provide constructive feedback and coaching for performance improvement
• Ensure strict adherence to HIPAA and internal policies
• Prepare QA reports and highlight process improvement opportunities

What We’re Looking For:

• Experience as a Quality Call Auditor / QA Executive
• Background in the US Healthcare industry
• Strong knowledge of HIPAA compliance
• Graduate / Master’s degree
• Brilliant communication skills
• Strong analytical mindset with attention to detail

Shift Schedule:

• Monday - Friday
• 11:00 AM - 8:00 PM
• Location: Paragon City, Barki Road, Lahore

Apply now and become part of a dynamic team committed to quality and excellence!