Assistant Manager QA & Compliance - IPS Pakistan

taraki-search; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

IPS Pakistan is seeking an Assistant Manager QA & Compliance in Lahore to lead QA and regulatory activities across campaigns in healthcare, construction, and local projects.

The role emphasizes audits, scorecards, and dashboards to monitor performance, enforce client requirements, and uphold data confidentiality. Strong leadership, analytics, and communication are essential for success.

Qualifications

• Strong understanding of quality assurance methodologies and audit frameworks.
• Knowledge of compliance standards, particularly healthcare regulations and client-specific requirements.
• Strong understanding of KPI tracking, error ratio monitoring, and operational performance metrics.
• Experience in SOP development and process documentation.
• Familiarity with multi-industry operational workflows.
• Strong analytical and data interpretation skills.
• Ability to conduct effective root cause analysis.
• Excellent report writing and presentation skills.
• Strong leadership and team management abilities.
• Excellent communication and conflict resolution skills.
• High attention to detail with accuracy in audits.
• Ability to design scorecards, dashboards, and quality tracking systems.
• Strong decision-making and problem-solving abilities.
• Ability to manage multiple campaigns simultaneously in high-pressure environments.

Responsibilities

• Oversee quality assurance activities across all campaigns including healthcare, construction, and local projects.
• Develop and standardize QA scorecards tailored to each campaign.
• Monitor quality performance, error ratios, and compliance indicators across teams.
• Conduct regular audits and quality assessments to ensure standards are met.
• Ensure compliance with client requirements and regulatory standards, particularly healthcare-related guidelines.
• Maintain strict adherence to data confidentiality and security standards.
• Support compliance investigations and client escalations with quality data analysis.
• Monitor quality KPIs and operational metrics to evaluate campaign performance.
• Prepare weekly and monthly QA reports for leadership and management review.
• Maintain dashboards providing visibility into quality metrics across campaigns.
• Conduct root cause analysis to identify recurring issues.
• Recommend and implement corrective and preventive actions.
• Identify operational gaps and propose improvements to increase efficiency and quality.
• Lead and manage QA team members, including QA Analysts and QA Team Leads.
• Conduct calibration sessions with operations teams to ensure consistent scoring and evaluation standards.
• Provide coaching and performance feedback to QA team members.
• Design, develop, and update SOPs aligned with campaign and client requirements.
• Support onboarding of new campaigns by establishing quality frameworks and monitoring systems.
• Work closely with Operations, HR, and Management on performance-related matters and disciplinary actions when required.
• Provide training recommendations based on quality audit findings.
• Drive a culture of continuous improvement and operational excellence across departments.

Skills

Quality assurance

Regulatory compliance

KPI tracking

Root cause analysis

SOP development

Data interpretation

Audit methodology

Leadership

Team management

Communication

Tools

Excel

Power BI

CRM systems

Operational tracking systems

Job description

Our client IPS Pakistan is looking for Assistant Manager QA & Compliance in Lahore.

Job Description: The QA & Compliance Assistant Manager will be responsible for overseeing quality assurance standards across multiple campaigns including healthcare, construction, B2B or B2C campaigns and local projects. The role ensures adherence to client requirements, regulatory standards, and internal compliance policies while maintaining high operational quality. This position plays a critical role in monitoring performance metrics, identifying process gaps, implementing corrective actions, and driving continuous improvement across departments.

Major Job Responsibilities

Quality Management

• Oversee quality assurance activities across all campaigns including healthcare, construction, and local projects.
• Develop and standardize QA scorecards tailored to each sector or campaign.
• Monitor quality performance, error ratios, and compliance indicators across teams.
• Conduct regular audits and quality assessments to ensure operational standards are maintained.

Compliance & Regulatory Oversight

• Ensure compliance with client requirements and regulatory standards, particularly healthcare-related compliance guidelines.
• Maintain strict adherence to data confidentiality and security standards.
• Support compliance investigations and client escalations with quality data analysis.

Performance Monitoring & Reporting

• Monitor quality KPIs and operational metrics to evaluate campaign performance.
• Prepare weekly and monthly QA reports for leadership and management review.
• Maintain dashboards providing visibility into quality metrics across campaigns.

Process Improvement

• Conduct root cause analysis to identify recurring operational issues.
• Recommend and implement corrective and preventive actions.
• Identify operational gaps and propose improvements to increase efficiency and quality.

Team Leadership

• Lead and manage QA team members, including QA Analysts and QA Team Leads.
• Conduct calibration sessions with operations teams to ensure consistent scoring and evaluation standards.
• Provide coaching and performance feedback to QA team members.

Documentation & SOP Development

• Design, develop, and update Standard Operating Procedures (SOPs) aligned with campaign and client requirements.
• Support onboarding of new campaigns by establishing quality frameworks and monitoring systems.

Collaboration & Organizational Support

• Work closely with Operations, HR, and Management on performance-related matters and disciplinary actions when required.
• Provide training recommendations based on quality audit findings.
• Drive a culture of continuous improvement and operational excellence across departments.

Required Knowledge, Skills & Abilities

• Strong understanding of quality assurance methodologies and audit frameworks.
• Knowledge of compliance standards, particularly healthcare regulations and client-specific requirements.
• Strong understanding of KPI tracking, error ratio monitoring, and operational performance metrics.
• Experience in SOP development and process documentation.
• Familiarity with operational workflows across multiple industries.
• Strong analytical and data interpretation skills.
• Ability to conduct effective root cause analysis.
• Excellent report writing and presentation skills.
• Strong leadership and team management abilities.
• Excellent communication and conflict resolution skills.
• High attention to detail with strong accuracy in audits.
• Ability to design scorecards, dashboards, and quality tracking systems.
• Strong decision-making and problem-solving abilities.
• Ability to manage multiple campaigns simultaneously in high-pressure environments.

IT Skills

• Advanced proficiency in Microsoft Excel (reporting, dashboards, and analytics)
• Knowledge of quality monitoring and reporting tools
• Familiarity with CRM systems or operational tracking systems
• Experience with data visualization tools such as Power BI (preferred)