Quality Call Auditor: Elevate Healthcare QA & HIPAA Compliance

ActiveKey Solutions (Pvt) Ltd; Lahore; On-site; PKR 669,600 - 892,800; Full time

Job summary

ActiveKey Solutions (Pvt) Ltd in Lahore is hiring a Quality Assurance Executive to monitor and audit calls. The candidate will need experience in Quality Call Auditing specifically in the US Healthcare sector. Responsibilities include ensuring quality standards, providing feedback, and maintaining HIPAA compliance. A graduate or master's degree and strong communication skills are required. Join a dynamic team focused on excellence and continuous improvement.

Qualifications

• Experience as a Quality Call Auditor / QA Executive.
• Background in the US Healthcare industry.
• Strong knowledge of HIPAA compliance.

Responsibilities

• Monitor and audit calls to ensure quality standards are met.
• Evaluate communication, accuracy, compliance, and customer handling.
• Provide constructive feedback and coaching for performance improvement.
• Ensure strict adherence to HIPAA and internal policies.
• Prepare QA reports and highlight process improvement opportunities.

Skills

Quality Call Auditing

HIPAA compliance

Brilliant communication skills

Analytical mindset

Education

Graduate / Master’s degree

Job description

ActiveKey Solutions (Pvt) Ltd in Lahore is hiring a Quality Assurance Executive to monitor and audit calls. The candidate will need experience in Quality Call Auditing specifically in the US Healthcare sector. Responsibilities include ensuring quality standards, providing feedback, and maintaining HIPAA compliance. A graduate or master's degree and strong communication skills are required. Join a dynamic team focused on excellence and continuous improvement.