Remote Learner Support & Enquiry Operator

Velorexa Academy; Karachi Division; Remote; PKR 670,000 - 1,004,000; Full time

Job summary

Velorexa Academy is a global online English language school seeking a dependable Call Operator to handle learner inquiries and connect prospective students with the right programs. This remote role involves communicating with learners, recording enquiry details, and routing questions to team members while upholding confidentiality and professional standards.

The ideal candidate will have confident telephone communication, active listening, and strong customer-service skills.

Qualifications

• Confident, courteous telephone communication and clear spoken English.
• Active listening, conversational fluency, and the ability to explain information simply.
• Strong customer-service skills, patience, empathy, and a learner-focused approach.
• Ability to ask relevant questions, identify caller needs, and route enquiries appropriately.
• Accurate note-taking and organized maintenance of call and follow-up records.
• Professional handling of learner information and attention to confidentiality.
• Reliable time management, punctuality, and consistent follow-through.
• Comfort using a computer, internet calling tools, and basic digital record-keeping systems.
• Ability to work independently in a remote setting and collaborate with an online team.

Responsibilities

• Handle incoming and outgoing calls with prospective and current learners in a professional, friendly manner.
• Provide accurate information about available English programs and the personalized online learning experience.
• Understand callers needs, record relevant enquiry details, and direct complex questions to the appropriate team member.
• Follow up on enquiries as assigned and maintain timely, organized call records.
• Use approved communication processes while protecting learner information.
• Share recurring questions or feedback with the team to help improve learner support.

Skills

Telephone communication

Active listening

Customer-service skills

Questioning

Note-taking

Confidentiality

Time management

Digital literacy

Remote work

Tools

Internet calling tools

Digital record-keeping systems

Computer proficiency

Job description

Velorexa Academy is a global online English language school seeking a dependable Call Operator to handle learner inquiries and connect prospective students with the right programs. This remote role involves communicating with learners, recording enquiry details, and routing questions to team members while upholding confidentiality and professional standards.

The ideal candidate will have confident telephone communication, active listening, and strong customer-service skills.