Sales and Customer Support Specialist

AAA ProSol; Karachi Division; Remote; PKR 600,000 - 900,000; Full time

Job summary

AAA ProSol seeks a Sales and Customer Support Specialist to communicate with US-based clients. The role requires confident English communication, strong listening skills, and courteous customer interactions.

The position is based in Karachi and described as fully remote, with a quiet workspace and reliable internet essential for success. Please bring fluency in spoken and written English with clear pronunciation, attention to detail, and the ability to adapt to North American business etiquette.

Qualifications

• Fluent spoken English with clear pronunciation and strong listening comprehension.
• Strong written English, including accurate spelling, grammar, and sentence structure.
• Ability to understand instructions and communicate information clearly and concisely.
• Professional, courteous communication and confidence engaging with different people.
• Active listening, patience, and the ability to ask useful follow-up questions.
• Dependability, reliable attendance, attention to detail, and consistent follow-through.
• Understanding of North American business etiquette, culture, and customer expectations.
• Comfort using standard workplace communication tools, learning new processes, collaborating with a team, and responding constructively to feedback.

Responsibilities

• Engage North American customers by phone, email, and chat, communicating confidently and persuasively.
• Listen to customer needs, respond efficiently to inquiries, and provide clear, courteous solutions.
• Read and interpret English-language instructions accurately, asking clarifying questions when needed.
• Maintain a professional tone, reliable attendance, and thorough follow-through.
• Collaborate with the team and adapt communication to different customer personalities.

Skills

Fluent English

Written English

Active listening

Communication

Job description

Job Description: Job overview AAA ProSol is seeking a Sales and Customer Support Specialist to communicate with US-based clients. This role suits a confident English communicator who understands North American business culture and can deliver accurate, courteous, and productive customer interactions.

Responsibilities

• Engage North American customers by phone, email, and chat, communicating confidently and persuasively.
• Listen to customer needs, respond efficiently to inquiries, and provide clear, courteous solutions.
• Read and interpret English-language instructions accurately, asking clarifying questions when needed.
• Maintain a professional tone, reliable attendance, and thorough follow-through.
• Collaborate with the team and adapt communication to different customer personalities.

Work arrangement

This position is based in Karachi and is described as fully remote. A quiet workspace, reliable internet, and power backup are needed.

Job Specification

• Fluent spoken English with clear pronunciation and strong listening comprehension.
• Strong written English, including accurate spelling, grammar, and sentence structure.
• Ability to understand instructions and communicate information clearly and concisely.
• Professional, courteous communication and confidence engaging with different people.
• Active listening, patience, and the ability to ask useful follow-up questions.
• Dependability, reliable attendance, attention to detail, and consistent follow-through.
• Understanding of North American business etiquette, culture, and customer expectations.
• Comfort using standard workplace communication tools, learning new processes, collaborating with a team, and responding constructively to feedback.