Business Relationship Manager

Zong 5G; Punjab; On-site; PKR 2,000,000 - 3,600,000; Full time

Job summary

Zong (CMPak Ltd.) in Faisalabad is seeking a Business Relationship Manager to grow and manage relationships with enterprise and corporate customers. You will understand client needs, propose digital, connectivity, and IoT solutions, and coordinate with internal teams to ensure service delivery and contract renewals.

The role requires strong communication, negotiation, and presentation skills, experience in telecom or B2B sales, and proficiency with MS Office and CRM.

Qualifications

• Business development and account management experience with client relationships.
• Strong communication and presentation skills.
• Understanding of telecom, ICT, and digital services for enterprise customers.

Responsibilities

• Manage and expand relationships with enterprise and corporate customers.
• Coordinate with technical, product, and operations teams to oversee solution delivery.
• Support contract renewals and account growth.
• Prepare client presentations and conduct business reviews.
• Identify upsell and cross-sell opportunities and report on relationship health.

Skills

Business development

Account management

Negotiation

Solution selling

Communication skills

Presentations

Telecom / ICT knowledge

Analytical thinking

Time management

Education

Bachelor's degree in Business/Marketing/IT/Telecommunications

Master's degree (advantage)

Tools

MS Office

CRM

Job description

Company Description

Zong (CMPak Ltd.), a wholly owned subsidiary of China Mobile Communications Corporation, is one of Pakistan’s leading information services and technology innovation companies. Since entering the market in 2007, Zong has grown rapidly to serve over 50 million subscribers and holds more than 26% of Pakistan’s mobile market. The company is recognized for award-winning innovation, including Pakistan’s first and fastest 4G network, pioneering 5G and VoLTE trial tests, and robust fiber-optic and IoT-enabled solutions. Guided by a vision of a more connected and inclusive Pakistan, Zong focuses on accessible, high-quality digital services for individuals, businesses, and communities. Strategic partnerships with technology leaders and public-sector entities support its mission to drive digitalization, customer‑centric service excellence, and sustainable economic and social progress.

Role Description

The Business Relationship Manager is a full-time, on-site role based in Faisalabad, responsible for managing and expanding relationships with key enterprise and corporate customers. This role involves understanding client business needs, proposing suitable digital, connectivity, and IoT solutions, and ensuring high levels of service satisfaction and retention. The Business Relationship Manager will coordinate with internal technical, product, and operations teams to oversee solution delivery, resolve issues, and support contract renewals and account growth. Daily tasks include preparing client presentations, conducting business reviews, monitoring account performance, identifying upselling and cross‑selling opportunities, and reporting on relationship health and market trends. The role also requires active participation in local business networking, supporting digitalization initiatives for regional customers, and contributing feedback to improve Zong’s products and services.

Qualifications

• Business development and account management skills, including client relationship building, negotiation, and solution selling.
• Strong communication and presentation skills, with the ability to explain technical services in clear business terms.
• Understanding of telecom, ICT, and digital services (e.g., connectivity, cloud, IoT) and their application to enterprise and SME customers.
• Analytical and problem‑solving skills for assessing customer needs, interpreting market insights, and recommending effective solutions.
• Organizational and time‑management skills for handling multiple accounts, meetings, and internal coordination efficiently.
• Bachelor’s degree in Business, Marketing, IT, Telecommunications, or a related field; a master’s degree is an advantage.
• Prior experience in telecommunications, technology, or B2B sales/relationship management, preferably within the Faisalabad or regional market.
• Comfort working in a fast‑paced, target‑driven environment, with a customer‑centric mindset and commitment to service excellence.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM