Business Development Executive (US and Canada Market)

BD Marketing Solutions PVT LTD.; Lahore; On-site; PKR 279,000 - 502,000; Full time

Job summary

BD Marketing Solutions Pvt. Ltd., based in Lahore, is seeking a Business Development Executive for appointment setting. This on-site role requires handling inbound leads and engaging U.S. and Canadian customers via phone, text, email, and CRM platforms.

A minimum 1 year in a BPO or related role is preferred. Excellent English communication is essential. The successful candidate will qualify prospects, schedule appointments, and maintain CRM records, contributing to strong lead conversion and

Qualifications

• Minimum 1 year of experience in a BPO, call center, appointment setting, customer service, or sales role handling U.S. and Canadian customers.
• Experience with inbound leads and scheduling appointments.
• Proficient in CRM usage and follow-up practices.
• Strong written and verbal English communication skills are essential.

Responsibilities

• Respond to inbound leads promptly and professionally.
• Qualify customer inquiries and understand their needs.
• Schedule and confirm appointments.
• Follow up with prospects via calls, texts, and emails.
• Maintain accurate CRM records and customer notes.
• Meet daily, weekly, and monthly performance targets.
• Collaborate with team members and management to improve lead conversion rates.
• Provide exceptional customer service throughout the customer journey.

Skills

English communication

Appointment setting

Lead qualification

Sales

Customer service

Call center operations

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Business Development Executive – Appointment SettingCompany Description

BD Marketing Solutions Pvt. Ltd. specializes in providing Business Process Outsourcing (BPO), customer support, appointment setting, and lead management services for clients across various industries. We are committed to helping businesses increase customer engagement, improve response times, and maximize conversion opportunities through professional and customer-focused communication.

Based in Lahore, BD Marketing Solutions has built a reputation for delivering high-quality services through a dedicated and results-driven team. We foster a collaborative work environment where employees can grow professionally while contributing to our clients' success.

Role Description

This is a full-time, on-site role for a Business Development Executive – Appointment Setting located in Lahore.

Minimum 1 year of experience in a BPO, call center, appointment setting, customer service, or sales role handling U.S. and Canadian customers.

The successful candidate will be responsible for managing inbound leads, engaging with prospective customers via phone, text, email, and CRM platforms, qualifying prospects, and scheduling appointments for clients. The role requires excellent communication skills, strong follow-up abilities, and a customer-first approach to ensure every lead receives timely and professional assistance.

Key Responsibilities

• Respond to inbound leads promptly and professionally.
• Qualify customer inquiries and understand their needs.
• Schedule and confirm appointments.
• Follow up with prospects through calls, texts, and emails.
• Maintain accurate CRM records and customer notes.
• Re-engage missed opportunities and inactive leads.
• Meet daily, weekly, and monthly performance targets.
• Collaborate with team members and management to improve lead conversion rates.
• Provide exceptional customer service throughout the customer journey.

Qualifications

• Excellent verbal and written English communication skills.
• Experience in appointment setting, customer service, lead qualification, sales, or call center operations.
• Ability to build rapport and engage customers effectively.
• Comfortable using CRM systems and computer applications.
• Strong organizational and follow-up skills.
• Ability to work in a fast-paced, target-driven environment.
• Self-motivated with a positive attitude and willingness to learn.
• Prior experience in a BPO or customer-facing role is a plus.
• Bachelor's degree preferred but not required for experienced candidates.