Banking Customer Service & Operations Specialist

DBS Bank; Hyderabad City Taluka; On-site; PKR 872,000 - 1,221,000; Full time

Job summary

DBS Bank is seeking to fill an Operations role in Ramachandrapuram, Hyderabad. The candidate will deliver exceptional customer service, process account-related transactions, and collaborate with cross-functional teams to ensure smooth service delivery.

The role requires strong communication, problem-solving abilities, and proficiency with software applications and digital tools. A team-oriented approach and commitment to customer satisfaction are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem solving and decision making abilities.
• Proficient in using software applications and digital tools to support customer service.
• Ability to work in a team environment and collaborate effectively.

Responsibilities

• Provide exceptional customer service and support to clients, addressing inquiries, concerns, and requests promptly.
• Assist clients with account-related transactions, such as openings, closures, and updates.
• Collaborate with cross-functional teams to ensure seamless service delivery and resolution of issues.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to enhance the customer experience and provide feedback to management.
• Adhere to bank policies, procedures, and regulatory requirements.

Skills

Strong communication

Interpersonal skills

Problem solving

Team collaboration

Tools

CRM software

Digital tools

Job description

DBS Bank is seeking to fill an Operations role in Ramachandrapuram, Hyderabad. The candidate will deliver exceptional customer service, process account-related transactions, and collaborate with cross-functional teams to ensure smooth service delivery.

The role requires strong communication, problem-solving abilities, and proficiency with software applications and digital tools. A team-oriented approach and commitment to customer satisfaction are essential.