Associate Credit Services Representative

PAK Medtronic Pakistan (Private) Limited; Karachi Division; Hybrid; PKR 2,009,000 - 2,678,000; Full time

Job summary

Medtronic in Karachi is seeking an Associate Credit Services Representative to support collection activities across customer accounts and coordinate with external agencies.

You will review overdue balances, maintain accurate records, and collaborate with internal stakeholders to resolve outstanding balances while ensuring policy compliance. Hybrid role based in Karachi with opportunities to gain experience in global credit operations within a leading healthcare technology company.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related discipline.
• Up to 5 years of experience in collections, accounts receivable, or finance operations with diplomacy.
• Fluent in English, both written and verbal.
• Proficiency in Excel, SAP and MS Office with data analysis and dashboards.
• Strong analytical, organizational, and problem-solving skills.
• Experience with collection agencies or ERP systems is an asset.

Responsibilities

• Support collection activities for assigned customer accounts.
• Coordinate and monitor external collection agencies to ensure timely collection actions.
• Follow up with collection partners on recovery progress, disputes, and action plans.
• Review overdue accounts and support escalation of high-risk customers.
• Maintain accurate records of collection activities, agency updates, and customer communications.
• Collaborate with internal stakeholders to resolve outstanding balances and collection issues.
• Prepare collection performance reports, aging analysis, and recovery updates.
• Ensure compliance with company policies, documentation requirements, and audit standards.

Skills

English proficiency

Communication

Negotiation

Stakeholder management

Analytical thinking

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

MS Excel

ERP systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we are committed to improving healthcare and patient outcomes worldwide.

As an Associate Credit Services Representative, you will play an important role in supporting collection and recovery activities across customer accounts.

You will work closely with internal stakeholders and external collection agencies to help reduce overdue balances, improve cash recovery, and maintain healthy customer accounts.

This position offers an excellent opportunity for an early-career professional to gain experience in credit and collections within a global healthcare technology company.

You will be part of an international team and contribute directly to business performance through effective collection coordination and account management.

For this hybrid role, you will be expected to be based in Karachi.

Responsibilities

• Support collection activities for assigned customer accounts
• Coordinate and monitor external collection agencies to ensure timely collection actions
• Follow up with collection partners on recovery progress, disputes, and action plans
• Review overdue accounts and support escalation of high-risk customers
• Maintain accurate records of collection activities, agency updates, and customer communications
• Collaborate with internal stakeholders to resolve outstanding balances and collection issues
• Prepare collection performance reports, aging analysis, and recovery updates
• Ensure compliance with company policies, documentation requirements, and audit standards

Required Knowledge and Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline
• Up to 5 years of experience in collections, accounts receivable, customer service, or finance operations, with interpersonal skills and significant diplomacy, ideally gained in debt collection or customer service within an international organization
• Fluent in English, both written and verbal
• Proficiency in Microsoft Excel, SAP, and Microsoft Office applications, including the ability to analyze data and work with dashboards and performance reports
• Strong analytical, organizational, and problem-solving skills
• Strong communication and stakeholder management skills
• Previous experience working with collection agencies, SAP, or other ERP (Enterprise Resource Planning) systems would be an advantage.
• Knowledge of collection processes and recovery management is also desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.