Collections Specialist

Contour Software; Karachi Division; On-site; PKR 558,000 - 837,000; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Leave Encashment

Job summary

Contour Software is seeking an energetic Collection Specialist to join our Contour office. The role focuses on maintaining client accounts receivable, researching insurance matters, and ensuring timely billing and collections while adhering to HIPAA regulations.

You will work in a dynamic team, coordinate with insurance providers, and handle high volumes during peak periods, contributing to excellent client service and accurate financial controls.

Qualifications

• Bachelor's degree or equivalent is required.
• 2+ years of customer service experience in a medical or financial setting.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Maintain consistent income and control of client accounts receivable.
• Research and resolve insurance correspondence and provide information as needed.
• Verify patient insurance coverage and process changes when necessary.
• Enter payments/adjustments and reconcile with batch logs.
• Generate and submit insurance claim forms and electronic submissions.
• Send patient billing statements monthly and review credit balances.
• Communicate with clients/patients within 48 hours and escalate as needed.

Skills

Customer service

Communication skills

Attention to detail

Independent worker

Multitasking

Education

Bachelor's degree or equivalent

Job description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market‑leading, vertical‑market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long‑term careers.

What started as an R&D & Accounting back‑office, has progressed into a full‑service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

The Constellation Kidney Group (CKG), a division of Constellation Software (TSX: CSU), is a collaboration through the acquisition of leading suppliers of billing and clinical EHR software to deepen innovative solutions that enable kidney care providers around the world to achieve their business objectives. The individuals, products, and services of these organizations now power the Constellation Kidney Group.

Job Description

The Constellation Kidney Group (CKG), is seeking an energetic, independent, and detail‑oriented Collection Specialist to join our Contour office. The candidate must be resourceful, inquisitive, and self‑motivated, possess strong interpersonal skills, and be capable of handling high work volumes with accuracy during peak periods. The learning opportunities, in terms of international accounting rules, processes, and tools, are immense. However, the ideal candidate will be one who brings drive and initiative to the learning process.

Job Duties and Responsibilities

• Maintains consistent income and adequate control of the client's A/R.

• Receives, researches, and resolves all correspondence issues from insurance companies and provides additional information when requested.

• Verifies patient insurance coverage. Making changes whenever necessary.

• Enter payments and adjustments against the appropriate service items on accounts for the month whenever necessary. Balances these against the Batch Control Logs.

• Generates and submits all insurance claim forms in coordination with Client Rep. This will also include the generation and submission of electronic claim files and resubmissions whenever necessary.

• Submits patient billing statements monthly.

• Reviews monthly credit balance reports and apply the money to the appropriate accounts.

• Documents appropriately any action taken on patient's accounts using the online patient tickler.

• Works to resolve all Bad Address returns by mail.

• Receives and resolves client and/or patient requests within 48 hours.

• Independently evaluates and resolves issues as needed. When appropriate, elevate issues to maintain acceptable support response time and customer satisfaction.

• Appropriately communicates with clients' ongoing issues through resolution.

• Determines why and resolves any accounts that are unpaid by insurance companies.

• Maintains proper communication with insurance companies.

• Notifies Client reps and/or clients of needed referrals and authorizations.

• Works effectively across departments as needed to achieve common goals.

• Actively contributes to HMG's effort to provide excellent client support.

• Follows all internal policies and procedures to ensure timely completion of work.

• Provides internal assistance, when requested.

• Actively contributes to the Company's efforts to provide excellent client service.

• Comply with the ethical and legal requirements, specifically HIPAA regulations.

Job Requirements

• Bachelor's degree or equivalent.

• Two years of customer service experience and/or 2-3 years of experience in follow-up in a medical or financial setting.

• Must have excellent verbal and written communication skills.

• Ability to work both independently and as an excellent team player.

• Must be able to cooperate and work effectively with all levels of expertise within the organization.

• Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.

• Must be detailed oriented.

Exciting Benefits we offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in‑house games
• Sporadic On‑shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer

At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.