Assistant Manager IT - Network Support

Bestway Cement Limited; Islamabad; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

Bestway Cement Limited is seeking an IT Support professional to maintain and monitor computer systems and networks, and to provide timely resolution of complex technical issues.

You will install and configure hardware and software, monitor systems, manage tickets, back up data, and assist with new solutions while collaborating with departments. Strong communication and problem-solving are essential, with CCNA/MCSE/Azure admin being a plus.

Qualifications

• Bachelor's degree in Computer Science or IT.
• 2–4 years of IT technical support experience.

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks; resolve software or hardware issues.
• Maintain procedures and reports that provide technical support.
• Analyze logs to identify trends and potential issues.
• Support the implementation of new solutions and applications.
• Create accounts for new users and assist with passwords.
• Participate in team meetings to discuss technical requirements and service requests.
• Train end-users on new business support systems.
• Backup and restore data files and systems.
• Manage the ticketing system to ensure user needs are met by IT.
• Manage inventory and track IT assets.
• Collaborate with departments to provide technical support.

Skills

Analytical skills

Interpersonal communication

Time management

IT support

Hardware knowledge

Software knowledge

Call center software

Education

Bachelor's degree in Computer Science / IT

Tools

Call center software

Job description

Position Purpose

Maintain and monitor the computer systems and networks by providing support in solving complex technical issues to ensure smooth working of all systems.

Job Description

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and networks and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support.
• Analyze records and logs to spot underlying trends and potential issues.
• Provide support during the implementation of new solutions/applications.
• Establish accounts for new users and assist with password or login problems.
• Participate in team meetings to provide insight into technical requirements in a timely manner to service issues and requests.
• Train end-users how to setup and use new business support system.
• Backup and restore data files and systems.
• Manage the ticketing system/help desk to ensure user needs are met by the IT team.
• Manage inventory and track IT assets used by the organization.
• Collaborate with team members across all departments to provide technical support.

Experience and Qualification

• Bachelors in Computer Science / IT.
• 02 to 04 years of experience in IT technical support role.

Specific Requirements

• Knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems.
• Proficient use of IT skills, including familiarity with call center software.
• Analytical skills to study problems and identify solutions.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Preferred Certifications: CCNA, MCSE, Azure Administrator