Officer – IT Support

Imtiaz Super Market; Karachi Division; On-site; PKR 446,400 - 781,200; Full time

Job summary

A prominent retail organization in Karachi is seeking a skilled IT Support Specialist to provide daily IT support, resolve technical issues, and maintain IT infrastructure. The ideal candidate should possess a Bachelor's degree or Diploma in IT or Computer Science and 1-3 years of relevant experience. Strong knowledge of Windows OS and good troubleshooting skills are essential. Join us to contribute to our IT operations in a dynamic retail environment.

Qualifications

• 1–3 years of relevant IT support experience.
• Strong knowledge of Windows OS, MS Office, basic networking, and hardware.
• Good troubleshooting and communication skills.

Responsibilities

• Provide day-to-day IT support to users for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Resolve system, application, and connectivity issues in a timely manner.
• Maintain IT inventory, asset tagging, and documentation.
• Coordinate with vendors for repairs, warranties, and technical support.

Skills

Windows OS

MS Office

Networking

Troubleshooting

Communication skills

Education

Bachelor’s degree or Diploma in IT, Computer Science, or related field

Job description

Key Responsibilities

• Provide day-to-day IT support to users for hardware, software, and network issues
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Resolve system, application, and connectivity issues in a timely manner
• Maintain IT inventory, asset tagging, and documentation
• Coordinate with vendors for repairs, warranties, and technical support
• Ensure data backup, antivirus updates, and basic IT security compliance
• Support ERP/POS systems and user access management (if applicable)
• Escalate complex technical issues to senior IT or external support when required

Requirements

• Bachelor’s degree or Diploma in IT, Computer Science, or related field
• 1–3 years of relevant IT support experience
• Strong knowledge of Windows OS, MS Office, basic networking, and hardware
• Good troubleshooting and communication skills
• Ability to work independently and under pressure

Preferred Skills

• Experience in retail or corporate IT environment
• Knowledge of POS systems, CCTV, or ERP support