Application Support Engineer - Flexible Hours & Client Lead

Think Digitally; Karachi Division; On-site; PKR 670,000 - 1,116,000; Full time

Benefits offered by this job

Above market salary

Bi-annual increments

Performance based bonuses

Flexible working arrangements

Health care coverage

Casual leaves

Annual leaves

Maternity and paternity leaves

Job summary

A tech support company in Karachi seeks an experienced user support specialist to provide first-level support and manage service tickets. The ideal candidate will have a Bachelor's degree and strong communication skills. This role offers an above-market salary, performance-based bonuses, and comprehensive health benefits. Flexible working arrangements are encouraged for a healthy work-life balance.

Qualifications

• Minimum 1 year of experience in a related role.
• Genuine interest in providing high-quality service.
• Ability to learn and adapt quickly.

Responsibilities

• Provide 1st level support and identify user issues.
• Log service tickets in Microsoft Azure DevOps.
• Respond in a timely manner to service issues.

Skills

Communication skills

Client engagement

Team collaboration

Problem-solving

Adaptability

Education

Bachelor's degree in business or computer science

Job description

A tech support company in Karachi seeks an experienced user support specialist to provide first-level support and manage service tickets. The ideal candidate will have a Bachelor's degree and strong communication skills. This role offers an above-market salary, performance-based bonuses, and comprehensive health benefits. Flexible working arrangements are encouraged for a healthy work-life balance.