Client-Focused Tech Support Engineer

ScrumAD Private Limited; Islamabad; On-site; PKR 700,000 - 1,300,000; Full time

Job summary

A technology solutions firm is seeking a Mid-Level Technical Support Engineer based in Islamabad. The role involves providing technical support to clients through various communication channels, diagnosing issues, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in technical support. Strong troubleshooting skills and excellent English communication abilities are essential for success in this role.

Qualifications

• 2–4 years of experience in technical support or a similar role.
• Ability to communicate technical concepts to non-technical clients.
• Strong attention to detail.

Responsibilities

• Provide technical support to clients via calls, emails, and chat.
• Diagnose, troubleshoot, and resolve software and system-related issues.
• Ensure timely resolution of support tickets while meeting service-level expectations.

Skills

Troubleshooting and problem-solving

English communication skills

Customer service mindset

Team collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A technology solutions firm is seeking a Mid-Level Technical Support Engineer based in Islamabad. The role involves providing technical support to clients through various communication channels, diagnosing issues, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in a relevant field and 2-4 years of experience in technical support. Strong troubleshooting skills and excellent English communication abilities are essential for success in this role.