24/7 Production Support Engineer: Java/.NET & Big Data

Infosys; Hyderabad City Taluka; Sur place; PKR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Infosys in Hyderabad is seeking a Production Support professional with strong Java and .NET experience. You will handle incident resolution, monitoring, root-cause analysis, and performance tuning to ensure SLA compliance.

The role emphasizes ITIL-aligned problem and incident management, proactive monitoring, log analysis, and cross-functional coordination for major incidents in high‑volume banking-like environments. It requires 24x7 availability and adherence to security standards.

Qualifications

• Experience in Java and .NET Production Support with incident resolution and monitoring.
• Strong ITIL-aligned problem and incident management knowledge.
• Experience with proactive monitoring and workload automation is a plus.

Responsabilités

• Resolve incidents in production, monitor applications, and perform root-cause analysis.
• Coordinate with cross-functional teams for major incidents and post-incident reviews.
• Work in 24x7 production support to ensure high availability and SLA adherence.

Connaissances

Foundational

Maintenance and Production Support  |

PLM Support process

Description du poste

Infosys in Hyderabad is seeking a Production Support professional with strong Java and .NET experience. You will handle incident resolution, monitoring, root-cause analysis, and performance tuning to ensure SLA compliance.

The role emphasizes ITIL-aligned problem and incident management, proactive monitoring, log analysis, and cross-functional coordination for major incidents in high‑volume banking-like environments. It requires 24x7 availability and adherence to security standards.