Production Support

Infosys; Hyderabad City Taluka; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Infosys in Hyderabad is seeking a Production Support professional with strong Java and .NET experience. You will handle incident resolution, monitoring, root-cause analysis, and performance tuning to ensure SLA compliance.

The role emphasizes ITIL-aligned problem and incident management, proactive monitoring, log analysis, and cross-functional coordination for major incidents in high‑volume banking-like environments. It requires 24x7 availability and adherence to security standards.

Qualifications

• Experience in Java and .NET Production Support with incident resolution and monitoring.
• Strong ITIL-aligned problem and incident management knowledge.
• Experience with proactive monitoring and workload automation is a plus.

Responsibilities

• Resolve incidents in production, monitor applications, and perform root-cause analysis.
• Coordinate with cross-functional teams for major incidents and post-incident reviews.
• Work in 24x7 production support to ensure high availability and SLA adherence.

Skills

Foundational

Maintenance and Production Support  |

PLM Support process

Job description

Roles and Responsibilities

Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, root‑cause analysis, and performance issues while ensuring system stability and SLA compliance. Strong expertise in ITIL‑aligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CA‑ESP, with hands‑on experience in proactive monitoring, alert management, log analysis, and workload automation. Skilled in CA‑ESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.
Experienced in Big Data Production Support integrated with ITSM processes, supporting high‑volume, mission‑critical systems. Demonstrated ability in Major Incident Management, coordinating cross‑functional teams, ensuring effective communication, rapid restoration of services, and post‑incident reviews.
Strong working knowledge of SQL and AWS services, with hands‑on production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards. Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.

Skills

• Foundational
• Maintenance and Production Support process
• PLM Support process