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Bank Teller (Makati)
Job summary
A leading banking institution in the Philippines is seeking a Customer Service Associate to provide fast and accurate banking services. Responsibilities include processing transactions, assisting clients, and delivering an exceptional customer experience. Ideal candidates have a Bachelor's degree and strong communication skills. Previous customer service experience is a plus. This position may require rotation to different branches in Metro Manila.
Qualifications
- Bachelor's Degree in any field, preferably business-related.
- No work experience required but experience in customer service is an advantage.
- Willing to be assigned and rotated to any branch.
Responsibilities
- Process over-the-counter transactions like deposits and withdrawals.
- Cross-sell bank products to existing clients.
- Provide excellent customer service.
Skills
Education
The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:
- Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
- Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
- Reviewing all check transactions and verifying authenticity of all notes received
- Cross-selling to existing clients of the branch
- Referring transacting clients who have queries or are interested in other bank products
- Continuously providing a WOW Customer Experience to all transacting clients
- Performing other functions that may be assigned from time to time
Requirements:
- Bachelor's Degree in any field, preferably business-related
- No work experience required but experience in customer service is an advantage
- Good communication skills and interpersonal skills
- High level of initiative and innovation
- Ability to work well with people from various socio-economic classes
- Willing to be assigned and rotated to any branch within the area
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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