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OPTIMAL
Call Center Agent - Patient Care Navigator - Cebu
Job summary
A leading staffing company is seeking an experienced Patient Care Navigator to provide exceptional customer service on-site in Cebu City. The role involves managing inbound calls, adhering to protocols, and utilizing triage software to assist injured workers effectively. Candidates must have at least 1 year of experience in a BPO environment and strong communication skills.
Qualifications
- At least 1 year of experience in a BPO environment for inbound/outbound calls.
Responsibilities
- Answer inbound calls from injured workers and supervisors.
- Adhere to standard operating procedures and protocols.
- Input injured workers information into the Triage software application.
- Engage in clear and effective verbal communication with callers.
- Implement client-specific directives during the call process.
Skills
Education
TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.
Start Date: May 5, 2025
Work Setup: On-site
- College-level education or Associate Degree
- Strong communication skills
- At least 1 year of experience in a BPO environment for inbound/outbound calls
- Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.
- Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.
- Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.
- Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.
- Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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