Workplace Infrastructure Engineer – EUC & IT Solutions

QBE Group Shared Services Centre; Cebu City; On-site; PHP 540,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines seeks an IT professional to build, administer, and maintain Unified Communications infrastructure in line with policy. You will translate designs into operational plans, collaborate with engineers, and work with third parties to deliver reliable communication services.

Key responsibilities include securing information systems, resolving technical issues, designing and operating IT infrastructure, and driving service delivery improvements

Qualifications

• Necessary qualifications include a tertiary degree or equivalent combination of education and work experience.

Responsibilities

• Maintain security, confidentiality and integrity of information systems.
• Own problems and resolve technical issues proactively.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create designs to meet business needs with stakeholders.
• Identify problems, analyze, and provide solutions.
• Maintain focus on end-to-end service delivery and vendor performance.
• Demonstrate lateral thinking to troubleshoot across capabilities.
• Visualize ideal user services and explore design options.
• Collaborate with stakeholders to deliver excellent customer experiences.
• Identify and assess risks, lead risk discussions as SME, and support risk-based decisions.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery

Information Security

Collaboration

Intrusion Prevention

IT Infrastructure

Problem Solving

Risk Management

Stakeholder Management

Strategic Planning

Team Development

Troubleshooting

Education

Tertiary degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City, Philippines seeks an IT professional to build, administer, and maintain Unified Communications infrastructure in line with policy. You will translate designs into operational plans, collaborate with engineers, and work with third parties to deliver reliable communication services.

Key responsibilities include securing information systems, resolving technical issues, designing and operating IT infrastructure, and driving service delivery improvements