Workplace Engineer Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 540,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines seeks an IT professional to build, administer, and maintain Unified Communications infrastructure in line with policy. You will translate designs into operational plans, collaborate with engineers, and work with third parties to deliver reliable communication services.

Key responsibilities include securing information systems, resolving technical issues, designing and operating IT infrastructure, and driving service delivery improvements

Qualifications

• Necessary qualifications include a tertiary degree or equivalent combination of education and work experience.

Responsibilities

• Maintain security, confidentiality and integrity of information systems.
• Own problems and resolve technical issues proactively.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create designs to meet business needs with stakeholders.
• Identify problems, analyze, and provide solutions.
• Maintain focus on end-to-end service delivery and vendor performance.
• Demonstrate lateral thinking to troubleshoot across capabilities.
• Visualize ideal user services and explore design options.
• Collaborate with stakeholders to deliver excellent customer experiences.
• Identify and assess risks, lead risk discussions as SME, and support risk-based decisions.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery

Information Security

Collaboration

Intrusion Prevention

IT Infrastructure

Problem Solving

Risk Management

Stakeholder Management

Strategic Planning

Team Development

Troubleshooting

Education

Tertiary degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to build, administer, support, and maintain Unified Communications infrastructure solutions in alignment with QBE and divisional policies. Collaborate with a team of specialists and engineers to ensure seamless integration, delivery, and operation of services. Translate architectural designs into operational plans, provide input to overall management, and work with third parties to deliver infrastructure services effectively.

Responsibilities

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualise ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience

• Experience in Workplace Engineering, End User Computing (EUC), Infrastructure, or Endpoint Management.
• Experience supporting large-scale enterprise environments.
• Experience or exposure to Microsoft Modern Workplace technologies and services (Windows 11, Intune, SCCM/MECM, Windows 365, Entra, Active Directory, GPO)
• Demonstrated experience in automation, process optimization, and continuous improvement initiatives.
• Working knowledge of ITIL practices and service management principles (Incident, Request, Problem & Change Management)

Qualifications

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.