Infrastructure Engineer - Unified Communications & ITIL

QBE Group Shared Services Centre; Cebu City; On-site; PHP 500,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, is seeking a Full-time employee to build, administer, and maintain Unified Communications infrastructure. The role collaborates with engineers to translate designs into operational plans and ensure smooth service delivery.

The candidate should have a tertiary degree or equivalent experience, and relevant IT infrastructure or UC experience, with familiarity in ITIL frameworks. On-site work in Cebu is expected.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Some relevant experience in IT infrastructure or UC environments.

Responsibilities

• Maintain security, confidentiality and integrity of information systems in line with regulations.
• Own and resolve technical issues, ensuring solutions meet business needs.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet business needs with stakeholders.
• Identify problems, analyse, and provide effective solutions.
• Oversee service delivery lifecycle and vendor performance.
• Troubleshoot across multiple technology domains to resolve issues.
• Visualize optimal user services and explore design alternatives.
• Collaborate with stakeholders to deliver excellent customer experiences.
• Identify risks and guide stakeholders with risk-based decisions; mitigate delivery risks.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery

Information Security

Collaboration

Intrusion Prevention

IT Infrastructure

Performance Management

Problem Solving

Risk Management

Stakeholder Management

Strategic Planning

Team Development

Troubleshooting

Education

Tertiary Degree

Tools

ITIL

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, is seeking a Full-time employee to build, administer, and maintain Unified Communications infrastructure. The role collaborates with engineers to translate designs into operational plans and ensure smooth service delivery.

The candidate should have a tertiary degree or equivalent experience, and relevant IT infrastructure or UC experience, with familiarity in ITIL frameworks. On-site work in Cebu is expected.