Workplace Experience Lead

Jones Lang LaSalle Incorporated; Taguig; Presencial; PHP 502.000 - 837.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated is seeking a proactive Workplace Experience Lead to manage client relationships, coordinate facilities services, and lead a hospitality‑driven team onsite in Taguig, Philippines. You will ensure service levels, streamline operations, and drive continuous improvement across the client account.

The role emphasizes strong communication, cross‑functional collaboration, and the ability to operate in a fast-paced environment with regional initiatives and vendor

Formación

• Bachelor’s degree in facilities management, building, business or related field.
• 3–5 years experience in Hospitality / Flight Attendant / Events Management / Serviced Office.
• Strong communication and customer-service orientation.
• Analytical, organizational and administrative skills.
• Ability to interact with diverse teams across countries and cultures.
• Proactive, self-motivated and a team player.

Responsabilidades

• Serve as single point of contact for workplace service requests and vendor coordination.
• Develop relationships with client business units and neighbourhood community.
• Ensure SLA/KPI compliance and performance reporting.
• Lead and develop the Workplace Experience Team.
• Support ad-hoc projects and regional initiatives across the account.
• Monitor facilities issues and escalate to management when needed.

Conocimientos

Hospitality acumen

Client relationship management

Analytical skills

Organizational skills

Communication skills

Team leadership

Proactive planning

Experience in hospitality/events

Educación

Bachelor’s degree in facilities management / building / business or related field

Descripción del empleo

Jones Lang LaSalle Incorporated is seeking a proactive Workplace Experience Lead to manage client relationships, coordinate facilities services, and lead a hospitality‑driven team onsite in Taguig, Philippines. You will ensure service levels, streamline operations, and drive continuous improvement across the client account.

The role emphasizes strong communication, cross‑functional collaboration, and the ability to operate in a fast-paced environment with regional initiatives and vendor