Workflow Specialist

Q2 HR Solutions; Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

HMO coverage

Life insurance

Convertible leaves

Collaborative work environment

Job summary

A leading HR consulting firm in Metro Manila is seeking a Workflow Specialist to optimize business processes and ensure ISO 9001 readiness. The role involves designing and documenting workflows, conducting training, and implementing workflow automation across all divisions. Ideal candidates should have a Bachelor's degree and at least 3 years of relevant experience, with strong analytical and documentation skills. Benefits include HMO coverage, life insurance, and career development opportunities.

Qualifications

• At least 3 years experience in process documentation, workflow design, or similar roles.
• Experience in ISO 9001 or QMS environments is a strong advantage.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Design, document, and maintain end-to-end workflows and SOPs.
• Conduct SME interviews to extract and structure processes.
• Support ISO 9001 certification readiness and documentation.

Skills

Process mapping

Analytical skills

Technical writing

Stakeholder management

Workflow automation

Education

Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or related field

Tools

Visio

draw.io

Microsoft 365 tools

Power BI

Power Automate

Job description

Job Summary / About the Job

At Q2 HR Solutions, we are looking for a Workflow Specialist to design, document, and optimize business processes across all divisions. This role is key in ensuring process standardization, ISO 9001 readiness, and operational efficiency through structured documentation and workflow automation. The ideal candidate is highly analytical, detail-oriented, and experienced in process mapping and cross-functional collaboration.

Key Responsibilities

• Design, document, and maintain end-to-end workflows, SOPs, and QMS documentation
• Conduct SME interviews to extract and structure processes across divisions
• Develop process maps (e.g., swimlane, BPMN) using tools like Visio or draw.io
• Ensure alignment, integration, and standardization of processes across departments
• Support ISO 9001 certification readiness, including documentation and audit preparation
• Maintain centralized documentation repository with version control (SharePoint)
• Identify and implement workflow automation using Microsoft 365 tools (Power Automate, Forms, etc.)
• Define KPIs and track process performance and efficiency
• Identify bottlenecks and recommend process improvements
• Facilitate cross-functional discussions to resolve process gaps and drive alignment

Qualifications

• Education: Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or related field (preferred)
• Experience: At least 3 years of experience in process documentation, workflow design, or similar roles
• Experience in ISO 9001 or QMS environments is a strong advantage
• Experience working with cross-functional processes and process improvement initiatives
• Technical Skills: Proficiency in process mapping tools (Visio, draw.io); strong technical writing and documentation skills; experience with Microsoft 365 tools (SharePoint, Forms, Teams); experience with workflow automation tools (Power Automate); familiarity with reporting tools (e.g., Power BI) is an advantage
• Other Skills: Strong analytical and problem-solving skills; high attention to detail and documentation accuracy; excellent communication and stakeholder management skills; ability to work independently and manage multiple priorities

Benefits

• HMO coverage
• Life insurance
• Convertible leaves
• Collaborative and people-centered work environment
• Opportunity to drive process excellence and ISO 9001 initiatives
• Exposure to cross-functional operations and enterprise-level workflows
• Career growth and professional development opportunities