Workflow & Process Excellence Specialist

Q2 HR Solutions; Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

HMO coverage

Life insurance

Convertible leaves

Collaborative work environment

Job summary

A leading HR consulting firm in Metro Manila is seeking a Workflow Specialist to optimize business processes and ensure ISO 9001 readiness. The role involves designing and documenting workflows, conducting training, and implementing workflow automation across all divisions. Ideal candidates should have a Bachelor's degree and at least 3 years of relevant experience, with strong analytical and documentation skills. Benefits include HMO coverage, life insurance, and career development opportunities.

Qualifications

• At least 3 years experience in process documentation, workflow design, or similar roles.
• Experience in ISO 9001 or QMS environments is a strong advantage.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Design, document, and maintain end-to-end workflows and SOPs.
• Conduct SME interviews to extract and structure processes.
• Support ISO 9001 certification readiness and documentation.

Skills

Process mapping

Analytical skills

Technical writing

Stakeholder management

Workflow automation

Education

Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or related field

Tools

Visio

draw.io

Microsoft 365 tools

Power BI

Power Automate

Job description

A leading HR consulting firm in Metro Manila is seeking a Workflow Specialist to optimize business processes and ensure ISO 9001 readiness. The role involves designing and documenting workflows, conducting training, and implementing workflow automation across all divisions. Ideal candidates should have a Bachelor's degree and at least 3 years of relevant experience, with strong analytical and documentation skills. Benefits include HMO coverage, life insurance, and career development opportunities.