Workflow & Process Improvement Specialist (Hybrid)

PRACTICE HEROES CONSULTING, INC.

Makati

Hybrid

PHP 391,000 - 502,000

Full time

14 days+

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Benefits offered by this job

Hybrid work arrangement

Makati CBD office

HMO + statutory benefits

Job summary

PRACTICE HEROES CONSULTING, INC. is seeking a Work-flow Improvement Specialist for a hybrid role aimed at enhancing HR operations.

You will coordinate systems, processes, and automation to improve accuracy, organization, and scalability across client records and workflows. Responsibilities include maintaining records, templating workflows, mapping processes, identifying automation opportunities, and maintaining a central library of templates and guides.

Qualifications

Experience in systems administration, process coordination, knowledge management, or professional services operations.
Strong ability to analyse, document, and improve processes and workflows.
Excellent problem-solving skills and strong attention to detail.
Strong written communication and organisational skills.
Confident using Microsoft 365, SharePoint, and cloud-based systems.
Experience with HRIS, workflow automation, AI tools, or process mapping is highly desirable.
Demonstrates confidentiality, sound judgement, adaptability, and a continuous-improvement mindset.

Responsibilities

Maintain accurate client, contact, task, and workflow records; identify duplicates, incomplete or outdated information; and coordinate approved system access changes.
Maintain task, ticket, project, and request templates, ensuring workflows have clear instructions, owners, deadlines, handovers, and escalation points.
Map existing processes, identify inefficiencies, duplication, manual work, unnecessary handovers, and unclear ownership, then design and test improved workflows.
Identify repetitive, rules-based tasks suitable for automation; develop and maintain approved AI prompts, forms, templates, and automated workflows; and monitor automations for errors or outdated content.
Maintain the central library of procedures, templates, standard communications, and guides, ensuring proper version control, approvals, reviews, archiving, and easy searchability.
Conduct quality checks on client details, documents, presentation, naming, version control, completeness, and approval status; track recurring errors and implement preventative controls.
Provide trained backup for HR administration, including support mailbox management, employee records, onboarding, probation reviews, offboarding, and document follow-ups.
Monitor stalled, duplicated, overdue, or unallocated work and ensure issues are appropriately escalated.