Windows App Support Engineer — Flexible Schedules, 23 PTO

Astek; España; On-site; PHP 3,268,000 - 4,720,000; Full time

Benefits offered by this job

23 days vacation

Flexible schedules

Job summary

Astek Iberia is seeking an experienced Application Support Engineer / Windows System Administrator to join a global Healthcare & Life Sciences organization. The role combines application support, Windows infrastructure administration, database troubleshooting, and release management in a regulated, business-critical environment.

You will administer Windows Server environments, provide L2/L3 support for core applications, troubleshoot SQL Server databases, support deployments, and create

Qualifications

• Strong hands-on experience with Windows Server Administration.
• Good knowledge of Microsoft SQL Server administration and troubleshooting.
• Experience supporting enterprise applications in production environments.
• Solid understanding of deployment and release management processes.
• Experience creating and maintaining technical documentation.
• Familiarity with Change Management and Incident Management frameworks.
• Experience working with ServiceNow or similar ITSM platforms.
• Professional level of English.

Responsibilities

• Administer, maintain, and support Windows Server environments.
• Provide L2/L3 support for business-critical applications.
• Monitor, troubleshoot, and resolve issues related to Microsoft SQL Server databases.
• Support software deployments, releases, patches, and configuration changes across test and production environments.
• Create and maintain technical documentation, including Runbooks, SOPs, and Disaster Recovery Plans.
• Participate in Incident Management and Change Management processes.
• Collaborate with cross-functional technical teams to ensure system stability, performance, and availability.
• Contribute to continuous improvement initiatives and operational excellence.

Skills

Windows Server Administration

SQL Server Administration

Enterprise applications support

Deployment & Release management

Technical documentation

Change & Incident Management

ITSM platforms

PowerShell scripting

Tools

PowerShell

ServiceNow

Job description

Astek Iberia is seeking an experienced Application Support Engineer / Windows System Administrator to join a global Healthcare & Life Sciences organization. The role combines application support, Windows infrastructure administration, database troubleshooting, and release management in a regulated, business-critical environment.

You will administer Windows Server environments, provide L2/L3 support for core applications, troubleshoot SQL Server databases, support deployments, and create