Application Support Engineer L2 – POS Retail

Jobtailor; Quezon City; Hybrid; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Hybrid work setup

On-site client support when required

Job summary

Jobtailor in the Philippines is seeking an Application Support Engineer (L2) to support the VS Application for clients, handle incidents, and perform deep technical analysis. The role includes root cause analysis, deploying fixes or workarounds, and coordinating with DevOps during rollouts.

The ideal candidate has a Bachelor’s degree in CS/IT/Computer Engineering and 3+ years of experience, with strong SQL, scripting, and log analysis skills.

Qualifications

• Bachelor’s degree in computer engineering, CS, or IT.
• Minimum 3+ years of work experience as Application Support Engineer.
• Knowledge and work experience in SQL, scripting, and analyzing logs.

Responsibilities

• Provide L2 application support for the VS Application and handle incidents requiring deep technical analysis.
• Investigate application errors, system failures, and performance issues; perform root cause analysis when needed.
• Coordinate with DevOps during rollouts and ensure SLAs are met.

Skills

Analytical skills

Problem determination

Attention to detail

Teamwork

Communication

Education

Bachelor’s degree in CS/IT/Computer Engineering

Tools

SQL

Scripting

Log Analysis

Job description

• Support the VS Application for the client as an Application Support Engineer (L2)
• Handle incident and issue tickets requiring deeper technical analysis
• Investigate application errors, system failures, and performance issues
• Participate in root cause analysis for recurring incidents
• Provide timely fixes or workarounds to restore service
• Analyze logs and database queries
• Reproduce issues in test or staging environments
• Use SQL, scripts, and monitoring tools
• Support deployment activities including patches, hotfixes, and minor releases
• Validate application functionality after releases
• Coordinate with DevOps during rollouts
• Identify performance bottlenecks and recommend improvements
• Ensure service-level agreements are met
• Act as a bridge between L1 support and L3 teams
• Escalate complex bugs with detailed analysis and logs
• Communicate issue status and resolution timelines to stakeholders
• Maintain runbooks, SOPs, and troubleshooting guides
• Document known issues and solutions

Requirements

• Bachelor’s degree in computer engineering, Computer Science, or IT
• Minimum 3+ years of work experience as Application Support Engineer
• Knowledge and work experience in SQL, scripting, and analyzing logs
• Good analytical skills, problem determination, attention to detail, teamwork, and communication skills
• Experience in ITIL is a plus
• Hybrid setup consisting of 3 days onsite and 2 days work-from-home per week
• Willingness to work at the client’s site when assigned
• Amenable to working on weekends and mid-shift schedules as required, such as 3:00 PM to 12:00 AM
• May require coverage across a 7-day operational schedule

Core Competencies

Demonstrates expertise in Application Support Engineering with a strong focus on SQL, scripting, and log analysis. Capable of performing root cause analysis, managing incident tickets, and ensuring service-level agreements are met while effectively communicating with stakeholders.

Highest-signal resume keywords

• Application Support Engineering
• SQL
• Log Analysis
• Root Cause Analysis
• ITIL

ATS Optimization Keywords

Hard Skills

• SQL
• Scripting
• Log Analysis
• Incident Management
• Performance Analysis