Senior Windows & Cloud Platform Engineer (Email & Identity)

Eze Castle Integration, Inc.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ECI, a leading global provider of managed services, seeks a skilled Windows Engineer to deliver L2 support for Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC and AVD. You will optimize Microsoft infrastructure across cloud and hybrid platforms, ensuring high availability and security.

The role covers administration, troubleshooting, and project involvement in modernization efforts, with a focus on security policies and incident management.

Qualifications

• 4-8 years of experience in Windows Server, Microsoft 365, and cloud infrastructure environments.
• Hands-on experience with Exchange Online administration, troubleshooting, and mail flow management.
• Experience supporting Azure AD (Microsoft Entra ID), Microsoft 365, and hybrid identity environments.
• Hands-on experience with Windows 365 Cloud PC administration and support.
• Experience with Azure Virtual Desktop deployment, administration, and troubleshooting.
• Experience administering Proofpoint and/or Mimecast email security platforms.
• Strong understanding of Exchange Online Protection, anti-spam, anti-phishing, DKIM, SPF, and DMARC concepts.
• Strong PowerShell scripting and automation skills.
• Experience with Microsoft Intune, Conditional Access Policies, and endpoint management is preferred.
• Strong troubleshooting, analytical, and problem-solving skills.
• Understanding and execution of ITIL framework (Problem Management, Change Management, RCA, RFC).
• Excellent communication in English, both written and oral.

Responsibilities

• Administer and support Windows Server (AD DS, DNS, DHCP, Group Policy, DFS, Hyper-V).
• Manage Azure AD for identity, authentication, and access management.
• Provide L2 support for Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• Administer and troubleshoot Exchange Online, mail flow, transport rules, mailbox permissions, shared mailboxes, retention policies, and email deliverability issues.
• Manage and support Windows 365 Cloud PCs including provisioning, policies, performance monitoring, troubleshooting, and lifecycle management.
• Administer and support Azure Virtual Desktop (AVD) environments including host pools, session hosts, FSLogix profiles, application delivery, and user access management.
• Manage and troubleshoot Proofpoint and Mimecast email security platforms, including message tracing, spam filtering, threat protection, email continuity, archiving, and secure mail flow configurations.
• Troubleshoot and resolve incidents related to user accounts, authentication, mail flow, messaging security, Cloud PCs, virtual desktops, and collaboration tools.
• Implement and maintain security, compliance, Conditional Access, and email security policies across Microsoft and third-party platforms.
• Perform routine maintenance, updates, vulnerability remediation, and patch management activities.
• Participate in migration, upgrade, and modernization projects involving Microsoft 365, Azure services, Exchange Online, AVD, and Cloud PC technologies.
• Monitor platform health, availability, performance, and capacity planning for supported services.
• Participate in root cause analysis, incident management, problem management, and change management activities.

Skills

Windows Server

Microsoft 365

Azure AD

Exchange Online

Azure Virtual Desktop

PowerShell

ITIL

English communication

Tools

Proofpoint

Mimecast

Job description

ECI, a leading global provider of managed services, seeks a skilled Windows Engineer to deliver L2 support for Windows Server, Azure AD, Microsoft 365, Exchange Online, Cloud PC and AVD. You will optimize Microsoft infrastructure across cloud and hybrid platforms, ensuring high availability and security.

The role covers administration, troubleshooting, and project involvement in modernization efforts, with a focus on security policies and incident management.