Wholesale Customer Service Specialist

TalentPop App; Philippines; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

100% Work From Home

Health Benefits

Paid Time Off

Paid Holidays

Career Growth Opportunities

International Team Experience

Job summary

TalentPop App is seeking a Wholesale Customer Service Specialist to support wholesale clients, manage orders, and ensure a seamless experience from placement to delivery. This fully remote role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.

You will assist with product inquiries, process orders, monitor fulfillment, and help resolve issues like backorders or damaged shipments while maintaining accurate records for business customers.

Qualifications

• Minimum 1 year in customer service or wholesale support.
• Strong written and verbal English.
• Detail-oriented with order management experience.

Responsibilities

• Assist wholesale customers with inquiries and orders.
• Process and verify wholesale orders for accuracy.
• Monitor fulfillment, shipping updates, and timelines.
• Coordinate with warehouse and support teams to resolve issues.
• Handle missing items, returns, and discrepancies.
• Maintain up-to-date customer records and orders.
• Communicate product availability and delays to clients.
• Identify recurring issues and suggest improvements.
• Meet service standards while managing multiple inquiries.

Skills

English communication

Attention to detail

Problem solving

Multitasking

Remote work independence

Tools

Shopify

Order management systems

Gorgias

Zendesk

Job description

HIRING: WHOLESALE CUSTOMER SERVICE SPECIALIST | WORK FROM HOME

TalentPop App is looking for a customer-focused and detail-oriented Wholesale Customer Service Specialist to support wholesale clients, manage orders, and ensure a smooth customer experience from order placement through delivery.

If you have experience assisting business customers, coordinating orders, resolving account concerns, and communicating with clients professionally, this could be the opportunity for you.

What You’ll Do

• Assist wholesale customers with product inquiries, pricing, order status, and account-related concerns.
• Process wholesale orders and ensure order details are accurate and complete.
• Monitor order fulfillment, shipping updates, and delivery timelines.
• Coordinate with warehouse, fulfillment, sales, and internal support teams to resolve order issues.
• Handle customer concerns involving missing items, damaged shipments, returns, and order discrepancies.
• Maintain accurate customer records, order documentation, and account information.
• Provide updates to wholesale clients regarding product availability, backorders, and shipping delays.
• Build positive relationships with business customers through timely, professional communication.
• Identify recurring customer concerns and recommend improvements to service processes.
• Meet customer service standards and performance targets while managing multiple inquiries.

What We’re Looking For

• At least 1 year of experience in customer service, wholesale support, B2B support, order management, or a related role.
• Strong written and verbal English communication skills.
• Excellent attention to detail when handling orders, customer information, and documentation.
• Strong problem-solving skills and the ability to resolve customer concerns professionally.
• Ability to manage multiple requests, prioritize tasks, and meet deadlines.
• Comfortable using spreadsheets, email, and customer support platforms.
• A customer-first mindset and the ability to work independently in a remote environment.

Experience in e-commerce, wholesale distribution, retail operations, or business-to-business customer support is an advantage. Familiarity with Shopify, order management systems, Gorgias, Zendesk, or similar tools is a plus.

Why Join TalentPop App?

• 100% Work From Home with no daily commute.
• Health Benefits subject to applicable eligibility requirements.
• Paid Time Off accrued in accordance with company policies.
• Paid Holidays subject to applicable company policies.
• Career Growth Opportunities in customer service and e-commerce support.
• International Team Experience supporting growing businesses and their customers.

Work From Home Requirements

• Personal computer or laptop with at least an Intel Core i5 or AMD Ryzen 5 equivalent processor.
• Primary internet connection of at least 25 Mbps.
• Backup internet connection of at least 15 Mbps.
• Reliable electricity and backup power solution.
• Quiet, dedicated workspace.

Work Setup:

Fully Remote

Employment Type:

Full-Time