Remote Wholesale Customer Service Specialist B2B Orders

TalentPop App; Philippines; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

100% Work From Home

Health Benefits

Paid Time Off

Paid Holidays

Career Growth Opportunities

International Team Experience

Job summary

TalentPop App is seeking a Wholesale Customer Service Specialist to support wholesale clients, manage orders, and ensure a seamless experience from placement to delivery. This fully remote role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.

You will assist with product inquiries, process orders, monitor fulfillment, and help resolve issues like backorders or damaged shipments while maintaining accurate records for business customers.

Qualifications

• Minimum 1 year in customer service or wholesale support.
• Strong written and verbal English.
• Detail-oriented with order management experience.

Responsibilities

• Assist wholesale customers with inquiries and orders.
• Process and verify wholesale orders for accuracy.
• Monitor fulfillment, shipping updates, and timelines.
• Coordinate with warehouse and support teams to resolve issues.
• Handle missing items, returns, and discrepancies.
• Maintain up-to-date customer records and orders.
• Communicate product availability and delays to clients.
• Identify recurring issues and suggest improvements.
• Meet service standards while managing multiple inquiries.

Skills

English communication

Attention to detail

Problem solving

Multitasking

Remote work independence

Tools

Shopify

Order management systems

Gorgias

Zendesk

Job description

TalentPop App is seeking a Wholesale Customer Service Specialist to support wholesale clients, manage orders, and ensure a seamless experience from placement to delivery. This fully remote role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams.

You will assist with product inquiries, process orders, monitor fulfillment, and help resolve issues like backorders or damaged shipments while maintaining accurate records for business customers.