WFM Specialist: Data-Driven Scheduling (Onsite, Shifts)

J-K Network Services; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO provider in the Philippines is seeking a Process Associate Specialist - WFM to manage workforce planning and support business units effectively. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in Workforce Management within a BPO. Responsibilities include forecasting workloads, analyzing data trends, and advising on staffing needs. This role requires adaptable individuals who can thrive in shifting schedules and is based onsite in Muntinlupa.

Qualifications

• At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company.
• Familiarity with scheduling tools is an advantage.
• Able to work in shifting schedules.

Responsibilities

• Oversee workforce and resource planning for one or more business units.
• Identify potential issues and opportunities early.
• Communicate trends, risks, and recommendations using data.

Skills

Workforce Management Scheduling tools (Verint, Genesys, IEX, Aspect)

Data analysis

Communication skills

Education

Bachelor Degree

Job description

A leading BPO provider in the Philippines is seeking a Process Associate Specialist - WFM to manage workforce planning and support business units effectively. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in Workforce Management within a BPO. Responsibilities include forecasting workloads, analyzing data trends, and advising on staffing needs. This role requires adaptable individuals who can thrive in shifting schedules and is based onsite in Muntinlupa.