WFM Associate Specialist (Up to Php 30,000)

J-K Network Services; Muntinlupa; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO Company in Muntinlupa is seeking a Process Associate Specialist to oversee workforce and resource planning. The ideal candidate should have a Bachelor's degree and at least 3 years’ experience in Workforce Management. Responsibilities include forecasting call volumes and mitigating potential issues with staffing needs. The position offers benefits including HMO for employees and dependents from day one, quarterly performance bonuses, and ample leave days.

Qualifications

• Bachelor Degree Holder.
• At least 3 years of experience in Workforce Management in a BPO/Shared Services company.
• Familiarity with WFM Scheduling tools is an advantage.

Responsibilities

• Oversee workforce and resource planning for business units.
• Identify potential issues and opportunities early.
• Communicate trends, risks, and recommendations using data.

Skills

Workforce Management experience

Communication skills

Analytical skills

Education

Bachelor Degree

Tools

Verint

Genesys

IEX

Aspect

Job description

Process Associate Specialist - WFM

With 18 years of industry experience, the company provides a wide range of BPO services supported by state‑of‑the‑art facilities in prime Manila locations. Known for delivering reliable, high‑quality solutions tailored to diverse business needs.

Position: WFM Associate Specialist

Industry: BPO Company
Location: Alabang
Schedule: Shifting schedules
Salary: Php 30,000 - Php 40,000
Set Up: Work onsite

Benefits

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually

Job Requirements

• Bachelor Degree Holder
• At least 3 years of total experience as a Workforce Management in a BPO/Shared Services company
• WFM Scheduling tools (Verint, Genesys, IEX, Aspect) – an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

Job Responsibilities

• Oversee workforce and resource planning for one or more business units.
• Work closely with business partners as a trusted advisor, identifying potential issues and opportunities early.
• Communicate trends, risks, and recommendations clearly using data and insights.
• Partner with teams to understand upcoming changes or initiatives that may impact workload or staffing needs.
• Forecast call volumes and workload for contact center and processing teams.

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer